Tonya Hawkins
Calhoun
Summary
Dynamic Records Management Professional with a strong track record of success at the Tensas Basin Levee District. Demonstrated expertise in optimizing operational efficiency through the implementation of comprehensive filing systems, meticulous audits, and strict adherence to confidentiality protocols. Adept at data management and compliance, with a proven ability to ensure accurate, organized, and accessible recordkeeping in support of organizational goals.
Overview
30
30
years of professional experience
Work History
Records Officer
Tensas Basin Levee District
Monroe, LA
04.2021 - Current
- Advised management on records management best practices, supporting company-wide efficiency initiatives and compliance goals.
- Conducted regular audits of records systems, identifying inefficiencies and implementing corrective actions.
- Designed and maintained a comprehensive filing system, improving record accuracy and retrieval speed.
- Established document retention schedules and backup procedures in collaboration with cross-functional teams to safeguard data and ensure regulatory compliance.
- Developed training programs for new Records Officers, boosting team consistency and operational effectiveness.
- Created and updated records-related policies and procedures to support a unified approach to information governance.
- Managed physical and digital archives, maintaining organization, accessibility, and secure transfer of inactive records.
- Responded promptly to internal and external information requests, ensuring excellent service and fostering positive working relationships.
- Maintained confidentiality and accuracy in all data handling tasks, including data entry, call handling, and document verification.
Private Care Taker
Self Employed Services
749 Ritter Rd, Calhoun, La
07.2002 - Current
- Provided full-time, personalized care for a special needs child, managing all aspects of daily life, including health, education, and recreational activities.
- Coordinated and attended over 100 medical appointments annually, including consultations, follow-ups, therapies, and major surgeries, ensuring continuity of care and effective communication with healthcare providers.
- Oversaw all scheduling, transportation, and preparation for appointments, procedures, and therapies, balancing complex and often urgent demands.
- Maintained detailed medical and behavioral records, enabling efficient updates to healthcare teams and supporting data-informed decision-making.
- Acted as liaison between multiple specialists, providers, and institutions, advocating for the child’s needs and ensuring coordinated, high-quality care.
- Managed administrative responsibilities such as insurance communications, appointment setting, and documentation tracking.
- Fostered a stable, nurturing environment that promoted emotional well-being, personal growth, and resilience in the face of ongoing medical challenges.
Substitute Teacher
Ouachita Parish School Board
West Monroe, LA
08.2009 - 03.2020
- Implemented lesson plans provided by full-time teachers to ensure continuity of instruction and reinforcement of core concepts across subjects and grade levels.
- Maintained established classroom routines and schedules to provide structure and consistency for students.
- Built strong rapport with students through encouragement, patience, and support, fostering a positive and respectful learning environment.
- Demonstrated adaptability by managing diverse classroom settings and student needs with professionalism and effectiveness.
- Frequently requested by faculty based on strong referrals and reliable, high-quality classroom management.
Paralegal
Jerry Humbel
Jonesville, LA
02.1998 - 06.2000
- Reduced attorney workload by drafting routine legal documents, including pleadings, motions, affidavits, and discovery responses.
- Organized and maintained legal files, case documents, and correspondence to ensure efficiency and accuracy in case preparation.
- Managed court calendars, deadlines, and scheduling to support smooth case progression and prevent missed filings or appearances.
- Assisted attorneys with discovery by preparing documentation, compiling evidence, and coordinating responses to requests for information.
- Contributed to legal research and case preparation efforts, supporting litigation strategy and procedural compliance.
Walgreens Advanced Care
Walgreens
Houston, TX
09.1995 - 01.1998
- Processed accounts receivable transactions, including invoicing, payment posting, and account reconciliation, ensuring accuracy and timely resolution of billing issues.
- Communicated with insurance providers and patients to resolve discrepancies and secure outstanding payments.
- Maintained accurate financial records and documentation in compliance with company policies and healthcare regulations.
- Worked effectively in a fast-paced, high-volume environment, managing multiple priorities with minimal supervision.
- Collaborated with team members to meet departmental goals, while also demonstrating strong initiative and independent problem-solving.
- Adapted quickly to evolving procedures and software systems, consistently meeting performance benchmarks and quality standards.
- Recognized for reliability, accountability, and a strong sense of personal responsibility in both individual and team settings.
Education
Bachelor of Education - Elementary School Teaching
University of Louisiana At Monroe
Monroe, LA05-2002
High School Diploma -
Enterprise Highschool
Enterprise05-1992
Skills
- Organizational Abilities
- Data Handling
- Technology Proficiency
- Administrative Support
- Confidentiality & Compliance
- Document Control
- Records Management
Timeline
Records Officer
Tensas Basin Levee District
04.2021 - Current
Substitute Teacher
Ouachita Parish School Board
08.2009 - 03.2020
Private Care Taker
Self Employed Services
07.2002 - Current
Paralegal
Jerry Humbel
02.1998 - 06.2000
Walgreens Advanced Care
Walgreens
09.1995 - 01.1998
Bachelor of Education - Elementary School Teaching
University of Louisiana At Monroe
High School Diploma -
Enterprise Highschool