Tonya Lavespere
Montgomery
Summary
Detail-oriented professional with extensive experience in food preparation and customer service. Demonstrated success in training staff and resolving customer issues effectively, ensuring compliance with food safety regulations and fostering a positive dining experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
Mac's Store
Colfax, LA
03.2022 - 02.2024
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Cook/Cashier
Beas Grocery
Montgomery LA
07.2016 - 09.2021
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Adjusted seasonings during cooking process to enhance dish flavors and ensure customer satisfaction.
- Organized storage areas for efficient usage of space.
- Supervised and trained kitchen staff on preparation techniques, improving overall kitchen efficiency.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Managed portion control using correct utensils during preparation and plating.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Replenished food items from inventory and rotated ingredients.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Set up work stations prior to opening to minimize prep time.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cook
Golden Corral Buffet and Grill
Alexandria
01.2015 - 02.2016
- Adhered to food safety standards when storing and preparing foods.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment, collaborating with teammates to ensure timely service and high customer satisfaction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Grilled and deep fried various foods from meats to potatoes.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Handled advanced thawing and food pre-preparation to streamline meal readiness for service.
Cook
Portside restaurant and bar
St. Rose, LA
04.2012 - 01.2015
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Tasted prepared dishes to verify flavor, texture, and presentation before serving to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment collaborating with teammates to uphold high customer satisfaction.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Adhered to food safety standards when storing and preparing foods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Managed inventory levels of ingredients and supplies to ensure efficient daily operations.
- Monitored stock levels of food items and ordered additional supplies.
- Used standardized recipes and other instructions to prepare food.
Education
Windsor High Schppl
Windsor, COSkills
- ServSafe certified
- Employee training
- Inventory management
- Customer service
- Food preparation
Certification
- ServSafe Certification
Timeline
Shift Manager
Mac's Store
03.2022 - 02.2024
Cook/Cashier
Beas Grocery
07.2016 - 09.2021
Cook
Golden Corral Buffet and Grill
01.2015 - 02.2016
Cook
Portside restaurant and bar
04.2012 - 01.2015
Windsor High Schppl