Tonya Smith
Monroe
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Brookshires Grocery Company
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Hillsburgh
Tampa, FL05-1989
Skills
- Customer service
- Team leadership
- Problem-solving
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Workload management
- Conflict resolution
- Team building
- Operations management
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Policy enforcement
- Sales reporting
- Strategic thinking
- Adaptability and flexibility
Timeline
Assistant Manager
Brookshires Grocery Company
08.2022 - Current
High School Diploma -
Hillsburgh
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