Tonyell Banks
Rayville Police Department
Rayville,Louisiana
8
years of professional experience
Dynamic professional with a proven track record in enhancing operational efficiency and team performance through effective leadership and organization. Adept at multitasking, ensuring confidentiality, and delivering exceptional customer engagement in fast-paced environments.
Work History
Dispatcher
2 Months- Coordinated emergency response efforts among law enforcement and emergency medical services.
- Monitored radio communications to ensure timely dispatch of units to incidents.
- Maintained accurate logs of calls, incidents, and officer activities throughout shifts.
- Provided real-time updates to officers in the field regarding ongoing situations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Office/Administrative Assistant
10 Months- Managed incoming calls with professionalism, accurately documented contact details, and directed calls or messages to respective personnel.
- Assisted in tracking and organizing the office calendar to facilitate planning for daily meetings and activities.
- Provided comprehensive administrative support including scanning, labeling, preserving, and filing legal documents to maintain precise records.
- Handled phone and email communications, processing incoming and outgoing mail and faxes efficiently.
Records Retrieval Agent
1 Year 7 Months- Assisted customers with inquiries, promoting clarity about retrieval processes.
- Maintained confidential databases to uphold data integrity and privacy standards.
- Simplified records retrieval through diligent research and effective vendor management for timely document delivery.
- Supported clients in meeting service standards to improve process efficiency.
Member Service Representative
1 Year 2 Months- Resolved high-volume inbound calls ranging between 80-100, boosting member satisfaction and engagement.
- Delivered tailored solutions for Medicaid and Medicare inquiries , enhancing member understanding.
- Ensured confidentiality compliance, handling sensitive information with discretion.
- Met quality and productivity benchmarks, significantly improving team performance.
Supervisor
1 Year 4 Months- Led a team of 20 to achieve and often exceed predetermined operational targets.
- Oversaw employee performance, delivering feedback and coaching for professional development.
- Conducted candidate interviews and evaluated staff performance, contributing to team-building efforts.
- Utilized leadership abilities and analytical skills to optimize team productivity and streamline process.
Night Auditor
2 Years 7 Months- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Greeted an average of 40-50 guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma
Skills
Spreadsheet development
Data entry
Customer engagement
Leadership and supervision
Microsoft Office
Client relationship management
Vendor engagement
Verbal communication
Timeline
Dispatcher
Rayville Police Department
06.2026 - CurrentRead More
Office/Administrative Assistant
GB Accounting LLC
11.2024 - 09.2025Read More
Records Retrieval Agent
Cotiviti
03.2023 - 10.2024Read More
Member Service Representative
BroadPath Healthcare
12.2021 - 02.2023Read More
Supervisor
Caring Angels Connection LLC
07.2020 - 11.2021Read More
Night Auditor
Red Roof Inn Hotel
03.2018 - 10.2020Read More
Rayville High School
High School Diploma
Read More