Tori Jones
Baton Rouge
Summary
Dedicated customer service professional with over five years of experience in resolving customer inquiries and issues. Skilled in maintaining positive customer relationships and providing exceptional service to ensure customer satisfaction.
Overview
10
10
years of professional experience
Work History
COMMUNICATIONS ASSISTANT
Hamilton Telecommunications
Baton Rouge, LA
01.2023 - Current
- Provided exceptional service while maintaining professionalism and positive attitude
- Resolved customer inquiries and issues in a timely and efficient manner
- Handled high volume of customer calls, emails, and in-person interactions
- Received positive feedback from customers for excellent communication and problem-solving skills
- Demonstrated strong time management skills while working independently in a remote setting
CUSTOMER SERVICE REPRESENTATIVE
Circle K
Baton Rouge, LA
01.2022 - 03.2023
- Proficient in processing transactions quickly and accurately at a busy retail store
- Skilled in handling cash, credit cards, and checks while providing excellent customer service
- Demonstrated ability to resolve customer issues efficiently and maintain a positive attitude
- Experienced in operating cash registers, counting money, and balancing cash drawers
- Provided knowledgeable product recommendations and resolved customer inquiries to enhance shopping experience
DELIVERY DRIVER
Door Dash
Baton Rouge, LA
08.2019 - 01.2022
- Skilled in navigating diverse routes across different neighborhoods with precision and timeliness
- Delivered packages efficiently while maintaining excellent customer service and satisfaction
TEAM LEADER
Whataburger
Gonzales, LA
10.2015 - 10.2017
- Developed and delivered training materials for new hires to enhance onboarding process
- Managed team of 10+ employees, overseeing daily operations and resolving customer issues efficiently
- Trained new staff on company policies and procedures, ensuring smooth integration into team
Education
MEDICAL OFFICE ASSISTANT -
Blue Cliff College
Metarie, LA03.2022
Skills
- Writing
- Word
- Microsoft Office
- Excellent communication
- Problem solving
- Patience
- Community engagement
- Proofreading
- Strong editing
- Social media management
- Speech writing
Timeline
COMMUNICATIONS ASSISTANT
Hamilton Telecommunications
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Circle K
01.2022 - 03.2023
DELIVERY DRIVER
Door Dash
08.2019 - 01.2022
TEAM LEADER
Whataburger
10.2015 - 10.2017
MEDICAL OFFICE ASSISTANT -
Blue Cliff College
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