Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Jones

Baton Rouge

Summary

Dedicated customer service professional with over five years of experience in resolving customer inquiries and issues. Skilled in maintaining positive customer relationships and providing exceptional service to ensure customer satisfaction.


Overview

10
10
years of professional experience

Work History

COMMUNICATIONS ASSISTANT

Hamilton Telecommunications
01.2023 - Current
  • Provided exceptional service while maintaining professionalism and positive attitude
  • Resolved customer inquiries and issues in a timely and efficient manner
  • Handled high volume of customer calls, emails, and in-person interactions
  • Received positive feedback from customers for excellent communication and problem-solving skills
  • Demonstrated strong time management skills while working independently in a remote setting

CUSTOMER SERVICE REPRESENTATIVE

Circle K
01.2022 - 03.2023
  • Proficient in processing transactions quickly and accurately at a busy retail store
  • Skilled in handling cash, credit cards, and checks while providing excellent customer service
  • Demonstrated ability to resolve customer issues efficiently and maintain a positive attitude
  • Experienced in operating cash registers, counting money, and balancing cash drawers
  • Provided knowledgeable product recommendations and resolved customer inquiries to enhance shopping experience

DELIVERY DRIVER

Door Dash
08.2019 - 01.2022
  • Skilled in navigating diverse routes across different neighborhoods with precision and timeliness
  • Delivered packages efficiently while maintaining excellent customer service and satisfaction

TEAM LEADER

Whataburger
10.2015 - 10.2017
  • Developed and delivered training materials for new hires to enhance onboarding process
  • Managed team of 10+ employees, overseeing daily operations and resolving customer issues efficiently
  • Trained new staff on company policies and procedures, ensuring smooth integration into team

Education

MEDICAL OFFICE ASSISTANT -

Blue Cliff College
Metarie, LA
03.2022

Skills

  • Writing
  • Word
  • Microsoft Office
  • Excellent communication
  • Problem solving
  • Patience
  • Community engagement
  • Proofreading
  • Strong editing
  • Social media management
  • Speech writing

Timeline

COMMUNICATIONS ASSISTANT

Hamilton Telecommunications
01.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

Circle K
01.2022 - 03.2023

DELIVERY DRIVER

Door Dash
08.2019 - 01.2022

TEAM LEADER

Whataburger
10.2015 - 10.2017

MEDICAL OFFICE ASSISTANT -

Blue Cliff College

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