Tori Kasper
Scott,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
The Delahoussye Company, Inc.
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company officials.
- Handled accounts receivable and payable.
- Handled payroll for main company as well as subcontractors.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Warranty Clerk
Courtesy Automotive Group
06.2017 - 12.2019
- Managed high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.
- Assisted in training new staff members on company-specific warranty policies and procedures.
- Negotiated with manufacturers on behalf of customers, securing favorable outcomes in warranty disputes.
- Streamlined warranty claim procedures for increased efficiency and reduced turnaround times.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Maintained up-to-date knowledge of industry trends and manufacturer-specific warranties, ensuring accurate information was provided to customers at all times.
- Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
- Posted payments to accounts and maintained records.
Automotive Service Advisor
Courtesy Automotive Group
05.2013 - 06.2017
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Education
Associate Degree in Business - Business Administration And Management
Louisiana State University At Eunice
Eunice, LA05.2013
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Payroll Processing
- Bookkeeping
- Account Reconciliation
- Credit and collections
Timeline
Office Manager
The Delahoussye Company, Inc.
01.2020 - Current
Warranty Clerk
Courtesy Automotive Group
06.2017 - 12.2019
Automotive Service Advisor
Courtesy Automotive Group
05.2013 - 06.2017
Associate Degree in Business - Business Administration And Management
Louisiana State University At Eunice
Similar Profiles
Joseph KerwinJoseph Kerwin
Spotter Driver+ at Labor Services Company / Donaldson CompanySpotter Driver+ at Labor Services Company / Donaldson Company
MOHD HALEEM HILALMOHD HALEEM HILAL
Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)