Victoria Ortiz
Lake Charles
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in gathering litigation files, writing motions and overseeing schedules. Strong communicator with dedication to the job and top-notch multitasking, problem-solving and conflict management skills.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Patient Care Coordinator
Life By Design Chiropractic
Lake Charles
03.2022 - Current
- Coordinated patient scheduling and managed appointment reminders effectively.
- Facilitated communication between patients and healthcare providers daily.
- Assisted in maintaining accurate patient records and documentation procedures.
- Managed patient intake processes, ensuring smooth onboarding experiences.
- Educated patients on treatment plans and wellness programs consistently.
- Collaborated with chiropractic staff to enhance patient care workflows efficiently.
- Supported administrative tasks, including billing inquiries and insurance verification processes.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Responded promptly to any emergency situations that arose within the facility.
- Completed insurance verifications and claim forms for patient intake and processing.
Childcare Teacher
Amere child care
Lake Charles
01.2022 - 12.2022
- Developed engaging lesson plans for diverse age groups in a childcare setting.
- Facilitated daily activities that promote physical, emotional, and social development.
- Maintained a safe and clean environment for children to learn and play.
- Communicated effectively with parents about children's progress and needs.
- Implemented behavior management strategies to encourage positive interactions among children.
- Collaborated with team members to enhance curriculum and classroom activities.
- Maintained classroom order by enforcing rules set by administration staff.
- Facilitated small group instruction for targeted learning objectives.
Server/Busser
Lagunas Mexican grill & Cantina
Lake Charles
01.2020 - 02.2020
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed customer inquiries and resolved issues promptly.
- Supported team members during peak hours to enhance service quality.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Cosmetologist - Hair, Nails , Skin , Massages , Facials
Stage One The Hairschool
Lake Charles , LA 09.2020 - 11.2022
Sulphur Highl School
Sulphur, LASkills
- Patient scheduling
- Electronic health records
- Insurance verification
- Patient intake management
- Customer relationship management
- Appointments coordination
- Document management
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Payment collection
- Follow-up care
- HIPAA protocol adherence
- Documentation
- Patient confidentiality
- Medical data collection
- Appointment scheduling
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Patient Care Coordinator
Life By Design Chiropractic
03.2022 - Current
Childcare Teacher
Amere child care
01.2022 - 12.2022
Cosmetologist - Hair, Nails , Skin , Massages , Facials
Stage One The Hairschool
09.2020 - 11.2022
Server/Busser
Lagunas Mexican grill & Cantina
01.2020 - 02.2020
Sulphur Highl School