TORRY JONES J R
Laplace
Summary
Dedicated retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Hibbetts Sports
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Hibbetts Sports
11.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Hibbetts Sports
04.2023 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Hibbetts Sports
03.2023 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Store Manager
Finish Line, Inc
05.2022 - 02.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
Locker Room by Lids
12.2021 - 05.2022
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
Champs Sports
05.2021 - 06.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Champs Sports
02.2021 - 05.2021
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Assistant Store Manager
Footaction Inc
11.2018 - 02.2021
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Held team members responsible for reaching company objectives and processes.
- Advanced from customer associate to store assistant manager.
- Recognized for excellence in building and motivating management and hourly teams.
Crew Member
Journeys Show Store
06.2017 - 10.2018
- Evaluated store sales regularly and developed plans to improve results through better team performance.
- Set high standards and coached employees to achieve targets for maximum store results.
- Inspired and motivated employees to achieve ambitious store goals.
- Tagged merchandise for sale and retagged sales items with new pricing to increase the sales chance.
- Helped customers select the best fitting merchandise to fit their needs.
- Maintained an efficient and organized storage area to easily find desired items.
- Restocked shelves, racks and bins with the latest merchandise in attractive displays.
- Utilized downtime to perform routine tasks, preventing service delays.
Education
High School Diploma - General Studies
Bonnabel High School
Kenner, LA05.2019
Skills
- Inventory control
- Customer service
- Team building and leadership
- Sales oversight
- Training and development
- Problem-solving
Timeline
Store Manager
Hibbetts Sports
03.2024 - Current
Store Manager
Hibbetts Sports
11.2023 - 03.2024
Store Manager
Hibbetts Sports
04.2023 - 11.2023
Store Manager
Hibbetts Sports
03.2023 - 04.2023
Assistant Store Manager
Finish Line, Inc
05.2022 - 02.2023
Assistant Store Manager
Locker Room by Lids
12.2021 - 05.2022
Assistant Store Manager
Champs Sports
05.2021 - 06.2021
Assistant Store Manager
Champs Sports
02.2021 - 05.2021
Assistant Store Manager
Footaction Inc
11.2018 - 02.2021
Crew Member
Journeys Show Store
06.2017 - 10.2018
High School Diploma - General Studies
Bonnabel High School
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