Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tosha Hilton

Houma

Summary

Dynamic Store Manager with a proven track record at Puma, excelling in inventory management and team leadership. Successfully enhanced customer satisfaction through strategic sales initiatives and effective staff training. Recognized for implementing visual merchandising standards that elevated brand presence and drove sales growth. Passionate about fostering a motivated and high-performing team.

Overview

7
7
years of professional experience

Work History

Store Manager

Puma
Gonzales
11.2022 - Current
  • Managed daily store operations and ensured smooth workflow.
  • Trained and supervised staff to enhance customer service skills.
  • Handled inventory management and stock replenishment processes.
  • Monitored sales trends and adjusted merchandising strategies accordingly.
  • Implemented visual merchandising standards to promote brand image.
  • Conducted staff meetings to communicate goals and address concerns.
  • Resolved customer issues promptly to maintain satisfaction levels.
  • Collaborated with marketing teams to execute promotional events effectively.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.

Store Manager

Skechers
Gonzales
03.2019 - 11.2022
  • Managed daily store operations and ensured smooth workflow.
  • Trained and supervised staff to enhance customer service skills.
  • Handled inventory management and stock replenishment processes.
  • Monitored sales trends and adjusted merchandising strategies accordingly.
  • Implemented visual merchandising standards to promote brand image.
  • Conducted staff meetings to communicate goals and address concerns.
  • Resolved customer issues promptly to maintain satisfaction levels.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.

Store Manger

Solstice Sunglasses Boutique
Metairie
07.2018 - 03.2019
  • Managed daily operations and ensured smooth store functionality.
  • Supervised staff performance and provided ongoing training and support.
  • Coordinated inventory management and restocking procedures effectively.
  • Assisted customers with product selection and inquiries to improve service.
  • Implemented sales initiatives to drive customer engagement and satisfaction.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.

Education

Associate of Arts - Psychology

Maryville University of Saint Louis
St. Louis, MO

Skills

  • Inventory management
  • Sales analysis
  • Cash handling
  • Customer relationship management
  • Visual merchandising
  • Staff training
  • Store operations
  • Recruitment and hiring
  • Strategic thinker
  • Problem-solving
  • Team leadership and coaching
  • Sales expertise
  • Loss prevention procedures

Accomplishments

  • Finders Keeper Award Nominee 2024
  • Inventory Excellence Award Nominee 2024
  • Puma Paw Winner Q4 2024
  • Puma Paw Winner Q! 2025
  • Successfully removed all my stores from the target store list
  • Lowest turnover rate with all companies I've worked for

Timeline

Store Manager

Puma
11.2022 - Current

Store Manager

Skechers
03.2019 - 11.2022

Store Manger

Solstice Sunglasses Boutique
07.2018 - 03.2019

Associate of Arts - Psychology

Maryville University of Saint Louis

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Tosha Hilton