Trace Farrell
Baton Rouge
Summary
Technical Support Specialist with hands-on experience supporting Microsoft 365 and Azure environments, endpoint security, and IT service operations. Skilled in troubleshooting complex issues across cloud platforms, hardware systems, and network configurations. Proven ability to manage high-volume ticket queues, deliver long-term solutions, and maintain detailed documentation.
Overview
1
1
Certification
Work History
Technical Support Specialist
Immense Networks
Baton Rouge, LA
- - Managed and resolved daily IT support tickets using HaloPSA
- - Administered Microsoft 365 and Azure environments
- - Provided endpoint security support using SentinelOne
- - Resolved email and network issues
- - Performed hardware repairs and maintained documentation
Advanced Repair Agent
Best Buy (Geek Squad)
Baton Rouge, LA
- - Diagnosed and repaired electronics
- - Performed hardware replacements
- - Delivered customer technical support
Education
Bachelor of Arts (B.A.) - Digital Media
Louisiana State University
Skills
- Microsoft 365 Admin Center
- Microsoft Azure
- SentinelOne
- HaloPSA
- Email Troubleshooting
- Hardware Repair
- Network Troubleshooting
- Remote Support
Certification
Microsoft Azure Fundamentals (AZ-900) (In Progress)
Accomplishments
- - Improved Geek Squad precinct performance to top in micro-market
- - Participated in Geek Squad Academy
Timeline
Advanced Repair Agent
Best Buy (Geek Squad)
Technical Support Specialist
Immense Networks
Bachelor of Arts (B.A.) - Digital Media
Louisiana State University