Tracey L. Cooper
Slidell,LA
Summary
Healthcare operations professional with expertise in patient access, intake coordination, and compliance. Skilled in EMR systems, workflow optimization, and KPI analysis. Currently pursuing an MBA in Healthcare Management to strengthen leadership and strategic capabilities.
Overview
19
19
years of professional experience
Work History
Clinical Administrative Coordinator
UHC – Primary Care Plus
2023.09 - Current
- Manage hospitalization reporting for PCP & CCMG patients using Excel; ensure complete and accurate documentation while protecting PHI.
- Record and distribute monthly clinical team meeting notes to align priorities and action items.
- Navigate multiple technical platforms efficiently to support patient access, scheduling coordination, and clinical workflows.
- Analyze hospitalization data to identify trends, maintain data integrity, and support quality improvement initiatives.
- Collaborate with clinical staff, providers, and administrative teams to resolve issues and remove process bottlenecks.
- Support onboarding and coaching on documentation standards, confidentiality, and intake best practices.
- Monitor operational indicators (e.g., turnaround times, data accuracy) and recommend process enhancements.
Referral Care Coordinator
JenCare Medical Center
2008.08 - 2016.10
- Processed and scheduled diagnostic and preventive referrals; coordinated primary and specialist follow-up appointments.
- Verified patient insurance coverage and obtained authorizations in accordance with payer requirements.
- Led daily huddles with assigned clinical teams to align schedules, priorities, and patient needs.
- Maintained accurate EMR documentation and ensured adherence to HIPAA and organizational policies.
- Collaborated with providers, payers, and patients to resolve referral issues and improve access to care.
Business Office Manager
Amedisys Home Health
2008.06 - 2016.10
- Oversaw daily operations of the business office, including billing, collections, and patient account management.
- Implemented process improvements that reduced claim denials and improved revenue cycle efficiency.
- Managed a team of administrative staff, providing training, coaching, and performance evaluations.
- Ensured compliance with HIPAA and CMS regulations in all financial and patient account activities.
- Analyzed KPIs related to billing accuracy and turnaround times to drive operational improvements.
Medical Records Supervisor
Boliver County Mental Health Board
2007.05 - 2008.06
- Supervised clinical and administrative staff to ensure compliance with HIPAA and CMS regulations.
- Coordinated patient intake and scheduling workflows to improve efficiency and reduce wait times.
- Monitored KPIs such as patient wait times and documentation accuracy, implementing corrective actions as needed.
- Collaborated with providers and administrative teams to resolve operational issues and enhance patient experience.
- Led staff training on EMR documentation standards and patient communication best practices.
Education
BS - Psychology – Christian Counseling
Liberty University
Lynchburg, VAMBA - Business Administration – Healthcare Management/Leadership
Skills
- Patient Access Management
- Intake Coordination & Scheduling
- Insurance Verification & Authorization
- EMR/EHR Documentation & Reporting
- HIPAA & CMS Compliance
- KPI & Dashboard Analysis
- Team Leadership & Coaching
- Cross-Functional Collaboration
- Process Improvement & Workflow Optimization
- Customer Service & Call Center Operations
Timeline
Clinical Administrative Coordinator
UHC – Primary Care Plus
2023.09 - Current
Referral Care Coordinator
JenCare Medical Center
2008.08 - 2016.10
Business Office Manager
Amedisys Home Health
2008.06 - 2016.10
Medical Records Supervisor
Boliver County Mental Health Board
2007.05 - 2008.06
MBA - Business Administration – Healthcare Management/Leadership
BS - Psychology – Christian Counseling
Liberty University