Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Fournet

Bogalusa

Summary

Attentive CSR experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Dominoes Pizza
Bogalusa
01.2001 - 05.2024
  • Led front-line operations to enhance customer satisfaction and streamline service delivery.
  • Managed front-line customer interactions, ensuring efficient service and client satisfaction.
  • Directed front-line team efforts to optimize customer experience and operational efficiency.

CSR

Maximus Federal Services
Bogalusa
08.2020 - 02.2022
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Identified customer needs and provided appropriate solutions.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.

Education

High School Diploma -

Bogalusa
Bogalusa, LA
05-2014

Skills

  • Customer service
  • Call handling
  • Team leadership
  • Sales support
  • Time management
  • Typing proficiency
  • Call center experience

Timeline

CSR

Maximus Federal Services
08.2020 - 02.2022

Assistant Manager

Dominoes Pizza
01.2001 - 05.2024

High School Diploma -

Bogalusa
Tracy Fournet