Travis Holland

• Analyzed income, compliance, documents, and appraisals during underwriting process.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Made approval and denial recommendations by determining accurate risk levels.

Managing and overseeing multiple areas of team members and customer areas that would possibly lead to workers' compensation claims and customer claims.

• Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
• Trained all new hires in operational rules and statutory regulations.
• Informed and consulted with current management teams on changes that would affect day-to-day operations.
• Conducted thorough accident investigations to identify root causes and prevent future occurrences.
• Developed and implemented safety programs.
• Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
• Coordinated legal strategies with outside counsel for claims that resulted in actual lawsuits for either employee or customer lawsuits.