Travis James Kirkland
Gonzales,LA
Summary
Experienced, service-oriented IT professional with over 15 years of expertise in diagnosing, repairing, and supporting a wide range of computer systems and devices. Strong communicator dedicated to delivering outstanding customer service, ensuring data security, and providing comprehensive technical solutions. Skilled in troubleshooting, customer education, and handling high-pressure situations with professionalism and care.
Overview
24
24
years of professional experience
Work History
Computer Repair Technician & Sales Representative
Ideal Computer Solutions
08.2007 - Current
- Open and close the store, greet customers, and manage daily operations.
- Write repair orders, answer phones, and email estimates in a timely and professional manner.
- Sell new and used computers; price, advise on, and build custom desktops tailored to client needs.
- Diagnose and perform hardware and software repairs on desktops and laptops; replace screens on phones and tablets.
- Service and repair video game consoles; perform micro-soldering and advanced component-level repairs.
- Provide data recovery services, including critical data rescue that enabled three PhD students (two doctors and a military security analyst) to complete their work.
- Perform remote access support and on-site service calls to resolve issues promptly.
- Complete analog-to-digital media conversions; scan and restore photos.
- Assist customers with identity theft recovery.
- Sell and install video surveillance systems; advise on security and data protection.
- Maintain workspace cleanliness and organization.
- Wrote over 40,000 invoices and maintained detailed service documentation.
- Install and maintain operating systems (Windows 95 through Windows 11; Mac OS 10.5 through macOS 14).
- Trusted to handle secure data transfers, including confidential trade secrets and government data.
Certified Technology Specialist & Salesperson
Supreme Chevrolet Cadillac
01.2015 - 01.2016
- Maintained up-to-date knowledge of vehicle technology and systems.
- Assisted customers in learning and setting up vehicle technology (services, phone pairing, satellite radio, OnStar, etc.).
- Sold minimum of 10 new and used vehicles per month; handled cold calls and managed internet leads.
- Coordinated with service departments to ensure smooth transitions and high customer satisfaction.
- Delivered vehicles to customers in other cities and performed dealer trades.
- Provided ongoing support and ensured customer satisfaction post-purchase.
Service Consultant
Gerry Lane Chevrolet Pontiac Buick GMC Hummer Saab
06.2001 - 01.2007
- Wrote 100+ detailed repair orders per week and performed accurate data entry for service tracking.
- Created and sold repair estimates, clearly communicating costs and service details to customers.
- Facilitated effective communication between departments to streamline service operations.
- Coordinated with warranty companies to authorize repairs and schedule inspections.
- Completed advanced training in phone etiquette, sales, technical knowledge, objection handling, and conflict resolution.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Facilitated effective communication between departments to streamline service operations.
Education
High School Diploma -
East Ascension High School
Gonzales, LA01.2001
Some College (No Degree) - Computer Science
Baton Rouge Community College
Baton Rouge, LASkills
- Microsoft Office
- Windows (all versions), macOS, and cross-platform troubleshooting
- Hardware and software diagnostics and repair
- Custom computer builds and upgrades
- Network setup and support
- Data recovery and secure data handling
- Video surveillance system installation and support
- Remote and on-site technical support
Timeline
Certified Technology Specialist & Salesperson
Supreme Chevrolet Cadillac
01.2015 - 01.2016
Computer Repair Technician & Sales Representative
Ideal Computer Solutions
08.2007 - Current
Service Consultant
Gerry Lane Chevrolet Pontiac Buick GMC Hummer Saab
06.2001 - 01.2007
High School Diploma -
East Ascension High School
Some College (No Degree) - Computer Science
Baton Rouge Community College
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