Tremika Lewis

• Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
• Enhanced guest experience with thorough knowledge of game rules, strategies, and casino policies.
• Contributed to employee training initiatives by sharing expertise in table games dealing techniques and casino etiquette.
• Increased guest comfort levels by actively monitoring game tables for potential conflicts or rule violations.

Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.

Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.

Ensures customer service standards are followed by all team members and addresses issues as the arise.

Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

Effectively handles customer concerns and request.

Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.

Responsible for the accountability of the chips, cards, dice and all other gaming equipmen. Verifies table inventories and effectively manages table limits. Assists with overall strategies for customer service, revenue growth and expense management in order to maximize profitability. Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints and grievances.

• Provides accurate and efficient dealing at assigned table game
• Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat and any other form or variation of table games
• Provides prompt, courteous and accurate dealing at assigned tables(s)
• Adheres to all company and departmental policies and procedures and state regulations as it relates to this position
• Performs accurate chip and cash transactions
• Receives wagers from customers and pays the appropriate games outcomes
• Maintains game security and protects company assets at all times
• Assists customers in understanding the rules and ensures adherence to established policies and procedures
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs

Taught games procedures when dealing Blackjack

Taught all company and departmental policies and procedures and state regulations as it relates to this position

Taught accurate and efficient dealing at an assigned table game

Taught trainees accurate chips and cash transactions