Summary
Overview
Work History
Education
Skills
Timeline
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Treviana Knight

New Orleans

Summary

Client-focused and detail-oriented professional with experience in insurance verification, documentation, and customer service. Skilled at investigating case details, compiling accurate reports, and communicating effectively with clients and stakeholders. Known for balancing empathy with policy compliance to resolve complex situations. Seeking to leverage transferable skills in documentation, claims research, and problem-solving to excel as a Claims Adjuster.

Overview

9
9
years of professional experience

Work History

Medical Equipment Billing & Insurance Coordinator

Rotech Healthcare
06.2024 - Current
  • Verified insurance coverage and eligibility for patient claims and billing.
  • Prepared, coded, and processed documentation for insurance and medical compliance.
  • Maintained referral logs to monitor claim status and case progression.
  • Coordinated driver assignments and delivery scheduling for patient equipment.

Clinical Scheduling Coordinator

Delricht Research
07.2022 - 03.2024
  • Scheduled patients and ensured compliance with medical protocols.
  • Collected, reviewed, and entered sensitive medical information with accuracy.
  • Conducted daily team huddles to align scheduling and workload priorities.
  • Managed high-volume inbound/outbound calls for patient and provider coordination.

Customer Service Representative

Teleperformance
03.2020 - 07.2022
  • Resolved customer account issues and escalated cases by gathering and verifying details.
  • Processed sensitive financial data in compliance with privacy regulations.
  • Delivered accurate information and empathetic solutions in high-pressure situations.

Customer Service Representative

Sleep Number
10.2017 - 01.2019
  • Assisted customers with warranty claims and product troubleshooting.
  • Documented service interactions and resolutions for future claims reference.
  • Maintained precise and organized customer records.

Customer Service Representative

Dillard’s
04.2016 - 10.2017
  • Managed inventory control and cash handling procedures.
  • Trained and supervised staff to maintain operational efficiency.

Education

B.A. - Mass Communication

Grambling State University

Skills

  • Claims investigation & reporting
  • Insurance verification & compliance
  • Client communication & conflict resolution
  • Case file management & documentation
  • Data entry & record accuracy
  • Regulatory standards (HIPAA, privacy laws)
  • Multitasking in high-volume environments
  • Team leadership & coordination

Timeline

Medical Equipment Billing & Insurance Coordinator

Rotech Healthcare
06.2024 - Current

Clinical Scheduling Coordinator

Delricht Research
07.2022 - 03.2024

Customer Service Representative

Teleperformance
03.2020 - 07.2022

Customer Service Representative

Sleep Number
10.2017 - 01.2019

Customer Service Representative

Dillard’s
04.2016 - 10.2017

B.A. - Mass Communication

Grambling State University

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Treviana Knight