Trevor Thompson
Hineston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Lead Support Specialist
CCI
05.2022 - Current
- Streamlined support processes for increased efficiency and improved response times.
- Conducted regular performance reviews with team members to encourage professional growth and development.
- Analyzed key performance metrics to identify areas for improvement and adjust strategies accordingly.
- Provided exceptional customer service, resulting in high levels of client retention and loyalty.
I&E Technician
RTF Project Services
01.2021 - 09.2021
- Supported new equipment commissioning and start-up processes, ensuring seamless integration into existing I&E infrastructure.
Substation Apprentice
CDG Power
01.2020 - 11.2020
- Promoted energy conservation awareness among peers by sharing best practices for reducing energy waste within substations.
- Aided in the construction of new substations by assisting with site preparation, material handling, and equipment assembly.
- Ensured safe working environment by strictly adhering to safety protocols and procedures.
- Supported emergency response efforts during outages, helping restore power quickly and safely for customers.
- Collaborated with senior technicians for the successful completion of complex projects and tasks.
Education
Associate of Industrial Technology - Industrial Instrumentation& Electricity Technology
Central Louisiana Technical Community College - Alexandria
Alexandria, LA12.2019
High School Diploma -
Oak Hill High School, Elmer, LA USA
Elmer, LA05.2016
Skills
- Escalation Handling
- Creative solutions
- Client Relationship Building
- Exceptional communication
Timeline
Lead Support Specialist
CCI
05.2022 - Current
I&E Technician
RTF Project Services
01.2021 - 09.2021
Substation Apprentice
CDG Power
01.2020 - 11.2020
Associate of Industrial Technology - Industrial Instrumentation& Electricity Technology
Central Louisiana Technical Community College - Alexandria
High School Diploma -
Oak Hill High School, Elmer, LA USA
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