Summary
Overview
Work History
Education
Skills
Timeline
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Trewayne Nelson

Slidell

Summary

Repair and Installation Technician with a strong background in field service operations, including equipment diagnostics, hardware installation, and preventive maintenance. Adept at interpreting technical manuals and wiring diagrams, with a proven track record of reducing downtime and increasing customer satisfaction.

Overview

28
28
years of professional experience

Work History

Security / Games Dealer

Boomtown Casino & Hotel
03.1998 - Current
  • Maintain safety and order in fast-paced environment.
  • Monitor for cheating, theft, or suspicious behavior.
  • Work with law enforcement or casino management as needed.
  • Training new hires in security price
  • Incident Reporting
  • Surveillance Monitoring
  • Knowledge of gaming laws and regulations
  • Ability to deal 7 Casino games.

Customer Engineer

NCR Corp.
08.2021 - 06.2025
  • Installed, maintained and repaired ATM and POS devices for retail and banking clients.
  • Trained new hires in hardware diagnostics and client communication.
  • Working with help desk to resolve customer’s issues in a timely manner.
  • Ordering and keeping track of inventory.

Phone and Cable Field Technician

High Tech
09.2019 - 10.2019
  • Pulling cable for multiple businesses.
  • Installing and terminated devices.
  • Reading Schematics.
  • Routing cable via cable tray.

Internet and Phone Field Technician

Grayco
09.2013 - 09.2019
  • Cable, Internet and Phone Field Technician
  • Contractor for Cox Communications
  • Knowledge and experience with Cat5 and Coax wiring 09/2013-Present
  • Cabling and Telephone tools including VoIP
  • Responsibilities included installing and repair of internet and phone equipment
  • Running test before and after service call
  • Wiring customer’s home for best possible service using Cat5 and Coax
  • Advising customer on how to use equipment
  • Arriving to customer’s home within scheduled time
  • Maintaining and keeping inventory on company’s equipment

Internet and Phone Field Technician

Ecocomp
01.2010 - 04.2013
  • Driving routes daily
  • Responsibilities included installing and repair of internet and phone equipment
  • Running test before and after service call
  • Wiring customer's home for best possible service

Education

Associates - Computer And Electronics Engineering Technology

ITT Technical Institute
Saint Rose, LA
09.2008

Skills

  • Memory retention
  • Dependability
  • Strong hand-eye coordination
  • Quick thinking
  • Payout calculations
  • Game rules
  • Table management
  • Excellent customer service

Timeline

Customer Engineer

NCR Corp.
08.2021 - 06.2025

Phone and Cable Field Technician

High Tech
09.2019 - 10.2019

Internet and Phone Field Technician

Grayco
09.2013 - 09.2019

Internet and Phone Field Technician

Ecocomp
01.2010 - 04.2013

Security / Games Dealer

Boomtown Casino & Hotel
03.1998 - Current

Associates - Computer And Electronics Engineering Technology

ITT Technical Institute

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Trewayne Nelson