Trina Gustave
Baton Rouge
Summary
Detail-oriented professional with a background in customer service and schedule management. Skilled in maintaining data integrity and enhancing outreach efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sale and Admissions Manager
Driving Academy
07.2025 - Current
- Managed application processing, ensuring timely responses to prospective student inquiries.
- Assisted in organizing recruitment events to attract potential students and enhance program visibility.
- Maintain accurate student records and admissions data integrity.
- Exceeded annual enrollment targets by developing targeted outreach campaigns targeting underrepresented populations within the community.
- Utilized CRM software to track interactions with applicants, enhancing overall outreach efficiency.
- Cultivated partnerships with local businesses and organizations to generate internship opportunities for enrolled students, enriching their educational experience while strengthening ties between institution and community stakeholders.
Optometric Technician
Williamson Allemond Regional Eye Centers
02.2024 - 06.2025
- Assisted in performing preliminary vision tests and patient screenings to ensure accurate assessments.
- Educated patients on contact lens options, care routines, and proper usage techniques.
- Documented patient histories and examination results in electronic health record systems for efficient data management.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
General Manager
Banter
03.2022 - 05.2025
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed and implemented training programs for staff to optimize performance and productivity.
- Analyzed sales data to identify trends, driving informed decision-making for product offerings.
- Oversaw budget management processes, ensuring resource allocation aligned with strategic goals.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
High School Diploma -
East Ascension High
Gonzales, LA05.1991
Skills
- Interviewing techniques
- Customer service
- Customer relationship management
- Training and development
- Documentation and reporting
- Schedule management
- Written communication
- Risk management
- Emergency response
- Shift scheduling
- Professional demeanor
Certification
OSHA 30
TWIC
ADULT AED/BLS
CPR CERTIFIED
Languages
English
Timeline
Sale and Admissions Manager
Driving Academy
07.2025 - Current
Optometric Technician
Williamson Allemond Regional Eye Centers
02.2024 - 06.2025
General Manager
Banter
03.2022 - 05.2025
High School Diploma -
East Ascension High