Triniti McClinton
GDIT/UCAP
Shreveport
3
years of professional experience
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Work History
General Clerk 1
3 Months- Redacted sensitive and personally identifiable information (PII) in compliance with HIPAA and VA privacy regulations.
- Ensured confidential documents met federal privacy and security standards before release.
- Used electronic document management systems to organize, review, and process digital files.
- Conducted quality assurance checks to verify the accuracy of redacted documents.
- Maintained strict confidentiality while handling sensitive veteran records.
- Met daily productivity and accuracy goals in a fast-paced environment.
Data Operator
1 Year 5 Months- Assisted disaster survivors by providing information on FEMA disaster assistance programs, applications, and eligibility requirements.
- Responded to a high volume of inbound calls while delivering professional, empathetic customer service.
- Verified applicant information and accurately documented case details in FEMA databases.
Senior Customer Rep
5 Months- Bill payments
- Scheduling Appointments
- Assisting customers with their accounts
- Taking a minimum of 80 calls a day.
Data Operator
2 Months- Assist Applicants with fema applications
- Resolved customer inquiries, complaints, and concerns while maintaining a high level of customer satisfaction.
- Updated and maintained confidential customer records in compliance with federal privacy and security regulations.
- Escalated complex cases to the appropriate departments for review and resolution.
- Educated applicants on available resources
Education
No Degree - Biochemistry
High School Diploma
Skills
Microsoft office
Filing systems
Confidentiality handling
Policy enforcement
Typing speed
Scheduling appointments
Data entry
Customer service
Customer relations
Call center experience
Computer proficiency
Scheduling
Team development
Microsoft PowerPoint
Data collection
Timeline
General Clerk 1
GDIT/UCAP
04.2026 - CurrentRead More
Data Operator
GDIT/FEMA, WFH
06.2024 - 11.2025Read More
Senior Customer Rep
Terminix, WFH
01.2024 - 06.2024Read More
Data Operator
GDIT/FEMA, Wfh
09.2023 - 11.2023Read More
Wiley College
No Degree from Biochemistry
Read More
Booker T. Washington High School
High School Diploma
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