TRINITY GORDON
New Orleans
Summary
Diligent Pharmacy Technician with solid background as Pharmacy Customer Service Representative. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations. Experienced educator with 2+ years of teaching experience. Skilled in setting academic goals and promoting critical thinking skills in students. Strong communicator with a keen attention to detail and analytical thinking abilities. Excels in instructing classes and fostering an engaging learning environment. Passionate about empowering students to reach their full potential.
Overview
3
3
years of professional experience
Work History
Teacher
Edna Karr High School
02.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Pharmacy Customer Service Representative
Walgreens
11.2023 - 11.2024
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Filled patient medications on the daily by counting hundreds of portions of different medications to ensure the safety and health of patients
Patient Transporter
Ocshner Hospital
05.2022 - 07.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Education
Master of Science - Education Policy
Johns Hopkins University
Baltimore, MD05-2025
Bachelor of Arts - English; Dbl Con (Speech Path And Educ)
Xavier University of Louisiana
New Orleans, LA05-2024
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Pharmacy law
- Insurance verification
- Confidentiality compliance
- Answering customer questions
Activities
- National Council of Negro Women, Membership Intake Chair, Organize dialogues and activities that promote community service and sisterhood on the Xavier University campus, Accept more than 100 women to support the mission and goals of NCNW on the campus of Xavier
- Alpha Kappa Alpha Sorority, Inc, Step and Stroll Chairman, Plan and produce more than 25 dances to help the Xavier Chapter of Alpha Kappa Alpha Sorority, Inc.'s 80+ women express themselves via stroll and step, Participate in weekly volunteer activities throughout the wider New Orleans region to fulfill my purpose of being 'Of Service to All Mankind'
- Center for Student Involvement, Undergraduate Assistant and Assistant Teacher, Teach more than 100 students on the Xavier campus how to be effective and efficient leaders by offering XULEADS courses, Organize and carry out SGA and class events with the assistance of the student organization's directors
Timeline
Teacher
Edna Karr High School
02.2024 - Current
Pharmacy Customer Service Representative
Walgreens
11.2023 - 11.2024
Patient Transporter
Ocshner Hospital
05.2022 - 07.2024
Master of Science - Education Policy
Johns Hopkins University
Bachelor of Arts - English; Dbl Con (Speech Path And Educ)
Xavier University of Louisiana
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