Trinity Herrington
Covington
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Robert Supermarket
Hammond
06.2025 - 07.2026
- Maintained cleanliness and organization of sales floor displays.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints promptly to ensure satisfaction.
- Provided product knowledge training to new staff members.
- Monitored inventory levels and restocked shelves regularly.
- Facilitated smooth communication between departments for order fulfillment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed cash transactions accurately at the end of each shift.
- Maintained organized cash office records and documentation for audits.
- Assisted in training new staff on cash handling procedures and policies.
- Responsible for handling large sums of money safely at all times.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Ensured all paperwork was completed correctly and submitted on time.
- Stocked shelves with products to ensure availability for customers.
- Participated in product rotation to minimize waste and maintain freshness.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Education
Hammond High Magnet School
Hammond, LASkills
- Customer service
- Problem resolution
- Inventory management
- Cash handling
Timeline
Customer Service Representative
Robert Supermarket
06.2025 - 07.2026
Hammond High Magnet School