Trinity Nicks
Denham Springs
Summary
Dynamic educator with a proven track record at East Baton Rouge Recreation and Commission, adept at course implementation and relationship building. Successfully designed engaging programs for individuals with disabilities, enhancing fine motor skills and teamwork. Skilled in conflict resolution and active listening, fostering inclusive environments that promote personal growth and development.
Overview
4
4
years of professional experience
Work History
Educator
East Baton Rouge Recreation and Commission (BREC)
04.2024 - Current
- Creating and implementing 2-hour projects for adults with physical or developmental disabilities, Sunshine Interactive, that allows them to work on fine motor skills, communication, and team-work. These activities involve cooking, arts and crafts, and physical exercises, as well as karaoke for memorization skills and working on vocal skills.
- Running programs such as Interactive kickball and basketball for children, teens, and adults with disabilities to be included in sports and work on physical skills.
- Planning and running a monthly social for adults with physical and developmental disabilities.
- Creating a monthly calender.
Server
Texas Roadhouse
01.2023 - 03.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Lead Daycare Teacher
A Child's World Daycare
09.2022 - 01.2023
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Assistant Manager
Domino's Pizza
02.2022 - 09.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Practiced proper sanitation and cleanliness regulations in the work-place.
Hostess
Texas Roadhouse
06.2021 - 02.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Customer Service Representative
Domino's Pizza
12.2020 - 06.2021
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Practiced proper sanitation and cleanliness standards in the workplace.
- Made and served food for orders.
Education
Bachelor of Science - Applied Psychology
Louisiana State University of Alexandria
Alexandria, LA05-2028
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach05-2021
Skills
- Course implementation
- Group and individual instruction
- Continuing education
- Academic goals
- Time management
- Relationship building
- Leadership development
- Team collaboration
- Active listening
- Positive reinforcement
- Conflict resolution
- Special needs support
Timeline
Educator
East Baton Rouge Recreation and Commission (BREC)
04.2024 - Current
Server
Texas Roadhouse
01.2023 - 03.2024
Lead Daycare Teacher
A Child's World Daycare
09.2022 - 01.2023
Assistant Manager
Domino's Pizza
02.2022 - 09.2022
Hostess
Texas Roadhouse
06.2021 - 02.2022
Customer Service Representative
Domino's Pizza
12.2020 - 06.2021
Bachelor of Science - Applied Psychology
Louisiana State University of Alexandria
High School Diploma -
Fort Walton Beach High School
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