Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trish Johnlouis

New Iberia

Summary

Dynamic customer service professional with call center experience at 1st Franklin Financial, excelling in complaint handling and conflict resolution. Proven ability to enhance customer satisfaction through active listening and critical thinking, fostering long-term client relationships. Adept at utilizing CRM software to streamline processes and improve service delivery.

Overview

15
15
years of professional experience

Work History

CSR

1st Franklin Financial
11.2020 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Assistant

Excel Finance
09.2010 - 11.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Increased efficiency by implementing new processes and providing administrative support to management.

Education

MBA - General Studies

Columbia Southern University
Orange Beach, AL
10-2018

Bachelor of Science - Finance And Accounting

University of Louisiana At Lafayette
Lafayette, LA
05-2009

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution

Timeline

CSR

1st Franklin Financial
11.2020 - Current

Assistant

Excel Finance
09.2010 - 11.2020

MBA - General Studies

Columbia Southern University

Bachelor of Science - Finance And Accounting

University of Louisiana At Lafayette

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Trish Johnlouis