Trisha Deserly

Key Responsibilities:

• Managed daily operations across all areas of the store, including kitchen, front-end, bar, and register
• Prepared and served food, maintained ingredient prep, ensured food freshness, and followed strict food safety and sanitation standards
• Delivered excellent customer service by taking orders, waiting tables, and assisting customers with product selection
• Operated POS system for order processing, cash handling, and inventory entry
• Prepared beverages (coffee, tea, etc.) while maintaining a clean and organized bar area
• Maintained cleanliness throughout the store, including dining areas, kitchen, and workstations
• Stocked, priced, and organized merchandise
• Supervised staff, created employee schedules, and supported team operations
• Managed inventory, placed orders, and coordinated stock replenishment through vendors (e.g., Sysco)

Key Responsibilities:

• Supervised staff, delegated daily tasks, and ensured adherence to company procedures, including cash handling, balancing, and customer service standards
• Supported overall property operations in collaboration with management, ensuring efficiency and smooth day-to-day performance
• Maintained accurate financial records and oversaw bookkeeping functions, including cash reconciliation
• Delivered direct customer service in a fast-paced environment, addressing guest needs and resolving issues promptly
• Ensured compliance with safety, operational, and service standards

Key Responsibilities:

• Delivered remote customer support via phone, email, and live chat on behalf of HelloFresh
• Managed customer accounts, including order updates, modifications, and issue resolution
• Handled high-volume inbound callswhile maintaining professionalism and efficiency
• Identified customer concerns, applied company policies, and implemented effective solutions
• Documented customer interactions, orders, and resolutions accurately in system databases
• Troubleshot application and service-related issues to ensure a smooth customer experience
• Provided friendly, solution-oriented service to enhance customer satisfaction and retention

Key Responsibilities:

• Provided one-on-one tutoring in English and Psychology, focusing on individualized student success
• Assessed students’ academic strengths, weaknesses, and goals to develop tailored learning plans
• Reviewed course materials, assignments, and practice tests to reinforce understanding and improve performance
• Monitored progress through test score analysis and ongoing feedback
• Collaborated with instructors to support student development and address academic challenges
• Scheduled and conducted flexible tutoring sessions to meet student availability and learning needs