Tristen Lee
Prairieville
Summary
Creative Business Owner with exceptional background spent in retail. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Business Owner
Lila's Luxuries
07.2022 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
Sales Associate/Assistant Sales Manager
AutoZone
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
FEC/Assistant Manager
DirtCheap
03.2020 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Hospitality Worker
Care.com
01.2017 - 03.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Expedited critical test results to healthcare providers, facilitating timely treatment decisions.
- Facilitated effective communication between patients, caregivers, and healthcare professionals.
- Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
- Reduced risks by maintaining clean and organized work environment.
- Stored guest valuables in safe and individual boxes for security.
Cashier Stocker
Walgreens
07.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Switchboard Operator, Food Prep, And Carhop
Sonic
08.2019 - 08.2019
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Addressed guest complaints and resolved issues to promote satisfaction
- Served needs of more than 18 customers in busy crowded environment
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Ensured proper handling and preservation methods while packaging and storing food products
- Maintained composure and work quality while under stress
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Promoted customer loyalty by efficiently handling food and service complaints
- Checked completed orders for accuracy and bagged meals for easy carrying
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Maintained professionalism while dealing with high order volumes and quality assurance
- Performed shift change tasks each day to keep store efficient and neat
- Collaborated with team members to meet all food service needs for over 25 customers per day
- Double-checked order accuracy and food quality consistently
- Answered guest questions and promoted special products
- Took over 15 daily customer orders with 99.9% accuracy
- Assisted customers in choosing menu items by providing food complementing information
- Balanced orders on trays weighing over 2 lbs and delivered them to cars
Education
CTE (Career Technical Education) - Collision Repair
Pearl High School
Pearl, MS05.2021
Skills
- Telephone operations
- Reservation coordination
- Answering questions
- Operating switchboards
- Meeting minutes
- Relationship building
- Restocking supplies
- Time management
- Sorting and labeling
- Greeting visitors
- Good With Strangers
- Fast and Efficient
- Quick learner
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
- Data Entry
- Teamwork and Collaboration
Personal Business
Lila's Luxuries is the brand.
Lip Glosses
Body Butters
Body Scrubs
Shimmer Body Oil
T-Shirts
Car Decals
Cups and Tumblers
Timeline
Business Owner
Lila's Luxuries
07.2022 - Current
Cashier Stocker
Walgreens
07.2022 - 12.2022
Sales Associate/Assistant Sales Manager
AutoZone
01.2022 - Current
FEC/Assistant Manager
DirtCheap
03.2020 - 07.2023
Switchboard Operator, Food Prep, And Carhop
Sonic
08.2019 - 08.2019
Hospitality Worker
Care.com
01.2017 - 03.2023
CTE (Career Technical Education) - Collision Repair
Pearl High School
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