Tristin Antonellis
Ponchatoula
Summary
Professional with a strong background in technical support and customer service. Skilled in troubleshooting, network management, and software installation, ensuring efficient resolution of issues. Collaborative team player focused on achieving results and adapting to changing needs. Reliable and resourceful, consistently delivering high-quality support.
Overview
11
11
years of professional experience
Work History
IT Help Desk Specialist
US Army / National Guard
Olympia, WA
10.2020 - 06.2026
- Managed IT support operations, resolving complex technical, hardware, and network issues to ensure seamless service delivery under tight deadlines.
- Coordinated logistics and inventory tracking for high-value communication and computer equipment, achieving 100% accountability and minimizing potential downtime.
- Utilized strong problem-solving and critical-thinking skills to maintain system readiness and operational continuity.
- Utilized problem-solving and critical-thinking skills to maintain system readiness and ensure operational continuity throughout support processes.
Operations Manager
Candlewood Suites (Extended-Stay)
Warner Robins, GA
08.2015 - 02.2020
- Oversaw daily front office and housekeeping operations for a high-occupancy, extended-stay property, ensuring seamless guest experiences and adherence to brand standards.
- Managed inventory, supply logistics, and vendor relationships for extended-stay operations, ensuring budget compliance.
- Trained, scheduled, and mentored front desk and night audit staff, fostering a collaborative and high-performing team environment.
- Resolved escalated guest issues and managed long-term resident relations, enhancing property satisfaction scores.
- Balanced and audited daily financial transactions, front office postings, and extended-stay accounts with a high degree of accuracy.
- Managed overnight hotel operations independently, ensuring the safety, security, and comfort of all long-term and transient guests.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and promptly address guest requests.
Education
Bachelor of Science - Biology
Pierce College
Olympia, WA03-2026
Skills
- Team leadership
- Technical Issue Resolution
- Operational communication
- Remote support
- IT troubleshooting
- Help Desk Software
- Written communication
Timeline
IT Help Desk Specialist
US Army / National Guard
10.2020 - 06.2026
Operations Manager
Candlewood Suites (Extended-Stay)
08.2015 - 02.2020
Bachelor of Science - Biology
Pierce College