Troshone Covington
Westwego
Summary
Results-oriented professional with extensive experience in human resources management and compliance. Specialized in talent acquisition, employee relations, and organizational development, successfully implementing initiatives that foster a collaborative culture and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
CHRO & Director of Student Opportunities
Jefferson Rise Charter School
Harvey
06.2024 - Current
- Function as the sole operator of the Human Resources department, managing recruitment, onboarding, employee relations, investigations, benefits administration, policy implementation, payroll coordination, compliance, and staff performance management.
- Lead day-to-day operational management of the school, overseeing food services, transportation logistics, janitorial operations, campus functionality, operational compliance, and vendor coordination to ensure uninterrupted daily operations.
- Led organizational compliance initiatives across instructional, operational, HR, and student-facing departments, ensuring adherence to internal policies and state regulations.
- Direct student discipline operations and behavioral accountability systems, partnering with instructional leadership to maintain a structured, student-centered learning environment.
- Partner directly with executive leadership on strategic planning, organizational development, workforce planning, staffing structures, and operational scalability initiatives.
- Designed and implemented organizational systems, workflows, and accountability measures that improved operational efficiency, communication, and departmental alignment.
- Advised executive leadership on sensitive personnel matters, organizational challenges, and employee engagement, influencing operational decision-making.
- Executed comprehensive marketing strategies that increased student enrollment and community engagement, enhancing overall brand awareness.
- Coordinated student recruitment campaigns, open houses, enrollment events, and community outreach initiatives.
Founder & Chief Executive Officer
A Taste of NOLA
Las Vegas
01.2017 - 02.2024
- Founded and scaled A Taste of NOLA from a startup catering company into a multi-unit food service operation consisting of three food trucks and a brick-and-mortar restaurant employing 16 team members.
- Served as Chief Executive Officer overseeing all business operations, strategic growth initiatives, financial management, staffing, marketing, customer experience, and operational execution.
- Led organizational expansion efforts including business development, operational scaling, vendor partnerships, logistics coordination, and revenue-generating initiatives that supported sustained company growth.
- Directed human resources functions, managing recruitment, onboarding, employee relations, scheduling, payroll coordination, workforce development, and performance management to support a growing staff.
- Oversaw daily operations across multiple locations, ensuring operational consistency, food service quality, staffing efficiency, inventory management, and customer satisfaction.
- Developed and implemented operational systems, policies, and workflow processes that improved efficiency, accountability, and scalability across all areas of the business.
- Managed budgeting, expense tracking, financial reporting, and operational forecasting to support executive decision-making and long-term business sustainability.
- Led branding, marketing, and social media strategy, increasing community engagement, brand visibility, and customer growth through targeted digital marketing and promotional campaigns.
- Created and managed the company’s social media presence, marketing content, customer engagement strategy, and brand identity across multiple platforms.
- Acted as the primary liaison for vendors, community partners, customers, and external stakeholders while building strong professional relationships and enhancing organizational reputation.
Branch Operations Manager
Ameriprise Financial
Las Vegas
07.2017 - 12.2021
- Promoted into branch leadership role responsible for overseeing daily branch operations, client service delivery, administrative staff coordination, compliance processes, and operational performance.
- Managed branch workflow operations, scheduling, client support functions, and administrative processes to enhance service standards and operational efficiency.
- Led and supervised office support staff while assisting with employee training, performance accountability, and workflow management.
- Oversaw compliance coordination and financial documentation processing, ensuring adherence to corporate policies and regulatory requirements through accurate operational reporting.
- Partnered with financial advisors and leadership teams to support business development initiatives, operational scalability, and client relationship management.
- Implemented process improvements that streamlined administrative turnaround times and increased organizational efficiency.
- Maintained high standards of professionalism, confidentiality, and client service within a fast-paced financial services environment.
Executive Assistant & Client Service Associate
Ameriprise Financial
Dallas
03.2016 - 06.2017
- Managed client communications, scheduling, regulatory documentation, travel coordination, and confidential financial records, ensuring accuracy and professionalism for seamless client interactions.
- Provided executive and operational support in fast-paced financial services environment, enhancing senior advisors' and executive leadership's productivity.
- Assisted with investment research, financial plan preparation, and client portfolio support to improve operational efficiency and service delivery.
- Improved administrative processing workflows, reducing turnaround times by 30% and enhancing overall client experience.
- Coordinated compliance reporting and business documentation, ensuring adherence to corporate and regulatory standards to maintain operational integrity.
Education
Associate of Science - Business Management
Nicholls State University
Thibodaux, LA05-2015
Skills
- Human resources management and compliance
- Talent acquisition and workforce planning
- Employee relations and performance management
- Organizational development and culture building
- Project and change management
- Executive leadership and strategic operations
- Budget administration and operational oversight
- Policy development and process improvement
- Cross-functional team leadership
- Stakeholder communications and relations
- High-level decision support
- HRIS payroll and systems management
- Enrollment and recruitment marketing
- Public relations and communications
- Organizational branding and visibility
- Community outreach and engagement
- Content creation and campaign development
- Event marketing and partnerships
Timeline
CHRO & Director of Student Opportunities
Jefferson Rise Charter School
06.2024 - Current
Branch Operations Manager
Ameriprise Financial
07.2017 - 12.2021
Founder & Chief Executive Officer
A Taste of NOLA
01.2017 - 02.2024
Executive Assistant & Client Service Associate
Ameriprise Financial
03.2016 - 06.2017
Associate of Science - Business Management
Nicholls State University