Troy Ikner
Plain Dealing
Summary
Professional tech enthusiast with solid background in providing technical support and enhancing user experience. Known for fostering team collaboration and delivering reliable solutions in dynamic environments. Exhibits strong troubleshooting abilities and adaptability, ensuring effective response to evolving tech challenges.
Overview
12
12
years of professional experience
Work History
Plasma Center Supervisor
Biolife Plasma Center
Bossier City, LA
03.2024 - Current
- Improved safety standards by conducting thorough inspections and enforcing strict adherence to protocols.
- Trained and mentored staff on efficient plasma collection procedures.
- Managed inventory control, ensuring adequate supplies for smooth center operations.
- Analyzed performance metrics to identify areas for improvement in service delivery.
Lab Supervisor
Kedplasma
Shreveport, LA
11.2021 - 09.2023
- Improved lab efficiency by implementing streamlined processes and procedures.
- Provided technical guidance and support for complex testing procedures, improving overall staff competency.
- Increased productivity by effectively scheduling staff shifts, balancing workloads, and assigning appropriate tasks based on individual strengths.
- Contributed to the continuous improvement initiatives within the department, promoting a culture of innovation and excellence.
Sprayhand
Edko LLC
Bossier City, LA
02.2018 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cook
Sonics Drive In
Benton, LA
09.2016 - 02.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Team Leader
Whatabuger
Center, TX
03.2015 - 10.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Assistant Manager
Dairy Queen
Benton, LA
09.2013 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
HVAC - HVAC
Ayers Career College
Shreveport, LA01-2025
High School Diploma -
Plain Dealing High School
Plain Dealing, LA05-2010
Skills
- Problem-solving abilities
- Phlebotomy expertise
- Multitasking
- Reliability
- Lab equipment maintenance
- Training and mentoring
- Schedule development
- Priority management
Timeline
Plasma Center Supervisor
Biolife Plasma Center
03.2024 - Current
Lab Supervisor
Kedplasma
11.2021 - 09.2023
Sprayhand
Edko LLC
02.2018 - 02.2021
Cook
Sonics Drive In
09.2016 - 02.2018
Team Leader
Whatabuger
03.2015 - 10.2015
Assistant Manager
Dairy Queen
09.2013 - 12.2014
HVAC - HVAC
Ayers Career College
High School Diploma -
Plain Dealing High School