Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Volunteering
Timeline
Generic
Serah Kassim

Serah Kassim

Partnership Manager
Lagos

Summary

Experienced Growth and Partnerships Leader with over five years of experience scaling digital brands, growing user bases, and leading high-impact partnerships within the public and private sectors. I’ve led campaigns that have impacted 40,000+ merchants, engaged thousands through recurring events, and delivered results through multi-channel strategies built for growth. At Bumpa, I led the Pop-Up Shop & Party in partnership with Paystack. This end-to-end experience combined digital marketing, physical activation, and emotional resonance, resulting in an 8-figure revenue in one day.

My track record includes building and scaling ecosystems and community partnerships from scratch, launching conferences, activating growth funnels, and driving user retention. I understand how to take a product from zero to traction, traction to scale, and scale to sustainability. I work cross-functionally with product, content, community, and external partners to align efforts and deliver outcomes. My approach is data-informed, user-focused, and rooted in execution. I thrive in distributed teams, lead with ownership, and bring clarity to the partnership. I’m deeply familiar with Africa’s digital economy and passionate about creating products and partnerships that drive local relevance and regional growth. At the moment, I’m ready to relocate to Kigali and contribute to a mission-driven team building for scale, access, and long-term impact.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Growth and Partnership Manager

Bumpa
07.2023 - 12.2024
  • Designed and executed a 1-year growth strategy, driving a 48% increase in customer acquisition and growing Bumpa to over 20,000 merchants
  • Boosted brand awareness by 20% through a nationwide digital and PR campaign, while launching a CRM-led loyalty program that increased repeat business by 31%
  • Spearheaded the Bumpa Pop-Up Shop & Party with Paystack, generating 8-figure revenue in a single day
  • Developed educational content, marketing kits, and tutorials that improved merchant retention by 15%
  • Managed multi-channel campaigns (email, SMS, social) with open rates over 35%, hitting revenue targets through strategic partner collaborations and data-driven insights
  • Partnered with sales and operations teams to align campaigns with revenue targets

Customer Success Manager

Bumpa
01.2022 - 07.2023
  • Built a 7-person Customer Success team from scratch across Lagos, Abuja, and Port Harcourt remotely
  • Partnered with over 5,000 merchants, addressing operational challenges and driving business growth.
  • Organized educational webinars and workshops, enhancing platform adoption by 10%.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Collaborated closely with cross-functional teams to develop new strategies for enhancing the overall client experience.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Creative Director

Serah Kassim
03.2017 - 12.2021
  • Led brand vision, creative direction, and product development for Serah Kassim, a fashion label known for culturally inspired designs, growing revenue to ₦100M+, and building a strong customer base.
  • Directed end-to-end execution of collections, pop-ups, and campaigns, overseeing concept, storytelling, design, customer experience, and team operations.
  • Recognized by Tony Elumelu Foundation and Flourish Africa as a high-growth entrepreneur.

Education

MBA - Business Administration

Nexford University
03.2021 - 05.2022

Bachelor of Science - Botany And Microbiology

University of Lagos
11.2011 - 02.2016

Skills

  • Influencer engagement

  • Data-driven decision making

  • Growth strategies

  • Partnership development

  • Revenue generation

  • Stakeholder management

  • Teamwork and collaboration

  • Excellent communication

  • Project management

  • Analytics tools

  • Community building

  • Operations management

Certification

Market Research and Consumer Behavior, IE Business School

Hobbies

  • Long-distance running
  • Travel & cultural exploration
  • Cycling

Volunteering

The Covenant Nation, Yaba Center- YMP Project Lead

  • Led the planning and execution of quarterly Yaba Marketplace events, bringing together 200+ small businesses and consistently attracting over 2000 attendees per event.
  • Secured venue partnerships, managed a volunteer team, and executed marketing strategies that generated 8-figure total revenue, with vendors earning 7 figures quarterly.
  • Created a platform that supported emerging entrepreneurs through vendor training, brand exposure, and access to a community that drove consistent sales and business growth.

Timeline

Market Research and Consumer Behavior, IE Business School

05-2025

Growth and Partnership Manager

Bumpa
07.2023 - 12.2024

Certified Customer Success Manager (CCSM) Level 1&2

05-2023

Customer Success Manager

Bumpa
01.2022 - 07.2023

MBA - Business Administration

Nexford University
03.2021 - 05.2022

Creative Director

Serah Kassim
03.2017 - 12.2021

Bachelor of Science - Botany And Microbiology

University of Lagos
11.2011 - 02.2016
Serah KassimPartnership Manager