Turk Austine Cruz
Barksdale AFB
Summary
Dynamic and results-driven Lead Server at Specialty Restaurants Corporation, skilled in team leadership and employee training. Expert in food safety practices and culinary pairings, I consistently enhance guest satisfaction through effective communication and problem resolution, ensuring a seamless dining experience. Committed to maintaining high standards and fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Lead Server
Specialty Restaurants Corporation (Castaway)
07.2020 - 11.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Supervises staff, ensures smooth operations during our shift, provides exceptional guest service, and assists with training new team members on service standards and resolving guest issues.
- Monitor and enforce safety procedures, maintain cleanliness, and ensure all work areas are prepared for service.
- Communicate with the kitchen staff, front of the house staff, and management to coordinate service, resolve issues, and improve overall restaurant operations.
- Perfected my ability to remain professional and efficient in a fast paced, challenging environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests' needs.
Server / Bartender
Pacific Palms Resort
01.2019 - 06.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to multi-task by restocking supplies for the next shift.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server / Bartender
Westgate Park City Resort & Spa
11.2015 - 11.2016
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled simultaneous guests, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor of Science - International Hospitality Management
De La Salle - College of St. Benilde
Manila, PH07-2015
Bachelor of Science - Business Management
Vatel Business School
Manila, PH07-2015
Skills
- Sales enhancement strategies
- Team leadership
- Knowledge of beverage terminology
- Employee training and development
- Food safety practices management
- Efficiency in task management
- Optimistic demeanor
- Culinary pairing knowledge
- Accountable and honest
- Collaborative team management
- Team morale enhancement
- Professional wine service
- Certified in ServSafe
Accomplishments
- Achieved all time highest restaurant sales through effectively helping my team members to the best of my ability to achieve this goal.
Team member of the year
I consistently go to work with a positive attitude and ready to help out team members that were in need. Stepping up when the whole staff need me the most.
Timeline
Lead Server
Specialty Restaurants Corporation (Castaway)
07.2020 - 11.2024
Server / Bartender
Pacific Palms Resort
01.2019 - 06.2020
Server / Bartender
Westgate Park City Resort & Spa
11.2015 - 11.2016
Bachelor of Science - International Hospitality Management
De La Salle - College of St. Benilde
Bachelor of Science - Business Management
Vatel Business School
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