Tycasha Lenard

• Established strong relationships with clients, promoting trust and loyalty in our brand.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Enhanced team productivity by implementing effective training programs tailored to individual needs.
• Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
• Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
• Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
• Implemented feedback loops for continuous improvement of customer support processes and policies.
• Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
• Championed company values by modeling exceptional customer service skills both internally and externally.
• Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
• Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
• Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
• Partnered with senior management on strategic projects aimed at expanding the business''s presence within key markets.
• Evaluated emerging technologies for potential integration into current workflows, enhancing overall operational efficiency.
• Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
• Established team priorities, maintained schedules and monitored performance.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Performed cash, card, and check transactions to complete customer purchases.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Collaborated with team members to achieve monthly sales targets.