Tyla WILLIAMS
Houma
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2021 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Increased team productivity with effective communication and coordination of tasks.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Education
High School Diploma -
Terrebonne High School
7318 Main St, Houma, LA05.2021
Skills
- Stock replenishment
- Assertiveness
- Product and service solutions
- Refunds and exchanges
- Hospitality and accommodation
- Store maintenance
- Problem-solving skills
- Multitasking
- Teamwork skills
- Professionalism
Timeline
Customer Service Associate
Walgreens
07.2021 - 10.2024
High School Diploma -
Terrebonne High School
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