Open To Work
Tynesha Fisher
Shreveport
Work Preference
Summary
Dynamic customer service professional with extensive experience in team leadership and operational efficiency. Strong ability to manage front desk functions while delivering exceptional guest experiences and resolving inquiries. Committed to mentoring staff and driving continuous improvement in service delivery and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Shreveport
07.2026 - Current
- Greeted guests upon arrival, ensuring a welcoming atmosphere.
- Managed check-in and check-out processes with efficiency and accuracy.
- Resolved guest inquiries and issues promptly to ensure satisfaction.
- Processed billing inquiries and payments accurately for seamless transactions.
- Maintained organization and cleanliness of front desk and lobby areas consistently.
- Informed guests about hotel services and local attractions to enrich their stay.
- Responded to incoming phone calls promptly, responded to inquiries, and took detailed messages.
- Scheduled reservations for groups and special events, verifying room rates during check-in.
Customer Service Specialist
Carmmax
Shreveport
04.2026 - Current
- Responded to customer inquiries regarding product and service information across multiple platforms.
- Delivered exceptional service to new and existing customers by addressing concerns and implementing solutions.
- Assisted customers with website navigation, order placement, and complaint resolution.
- Monitored call center queues daily to ensure prompt response to customer inquiries.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Proposed improvements in products, services, and billing methods to enhance customer experience.
- Supported sales team members to foster growth and development.
Substitute Teacher
Caddo Parish School Board
Shreveport
09.2024 - Current
- Developed and delivered engaging lesson plans across multiple subjects, fostering inclusive learning environment and maintaining classroom discipline to support student success
- Implemented creative teaching strategies and interactive activities to enhance student engagement and comprehension, resulting in improved classroom participation
- Maintained high educational standards by providing constructive feedback, creating positive learning outcomes for diverse student groups
- Built strong relationships with students and staff by adapting teaching methods to diverse learning styles, supporting individual student growth
- Mentored struggling students through personalized intervention strategies, tracking progress and adjusting methods to optimize individual learning outcomes
- Analyzed student performance data to identify learning gaps and implement targeted instructional improvements across multiple subject areas
Substitute Teacher
Caddo Parish School Board
Shreveport
09.2024 - Current
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Implemented classroom management strategies from regular teacher, ensuring consistent discipline and student engagement
- Maintained positive learning environment by effectively managing classroom behavior in absence of regular teacher
- Assisted students needing additional support, fostering individual understanding and academic growth
- Encouraged active participation through group activities, discussions, and hands-on learning experiences
- Promoted positive social interactions among students through effective communication techniques
- Cultivated strong relationships with students built on trust, empathy, and mutual respect
- Communicated effectively with parents/guardians regarding student performance and behavior.
Selling insurance
Primerica
Shreveport
12.2021 - Current
- Delivered tailored insurance solutions to meet client needs
- Adhered to industry regulations when selling insurance policies.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Adhered strictly to ethical standards when selling insurance policies.
Substitute Teacher
Bossier Parish Schoolboard
Bossier City
06.2021 - Current
- Developed and implemented creative lesson plans, aligning curriculum to foster student academic growth across subjects
- Integrated interactive teaching methods and digital tools to enhance engagement and accommodate diverse learning preferences
- Led diverse classroom activities, adapting teaching methods to engage students with various learning styles and needs
- Partnered with full-time teachers to maintain educational continuity, manage classroom dynamics, and create positive learning environments
Substitute Teacher
Bossier Parish School Board
Bossier City
06.2020 - Current
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Adapted teaching methods and materials to accommodate diverse learning styles and abilities
- Implemented classroom management techniques to uphold a productive learning environment, ensuring consistency in discipline as outlined by the regular teacher.
- Utilized technology tools, including interactive whiteboards and educational software, to enhance instruction and engage students effectively.
- Communicated with parents/guardians to provide updates on student performance and behavior, fostering collaboration and support.
- Ensured a safe environment by enforcing school policies on safety protocols during emergencies
- Monitored students during arrival and departure times to ensure safety before and after school hours, including bus loading and unloading.
Customer Service Professional
H&r Block
Shreveport
01.2026 - 04.2026
- Resolved customer complaints in a timely fashion.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Listened to customer inquiries and responded with appropriate solutions.
- Consulted with customers regarding needs and addressed concerns.
- Collaborated with team members to enhance customer service processes.
- Handled sensitive client information with confidentiality and care.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered client inquiries regarding tax regulations and services.
Team Member Advisor
StretchLab
Shreveport
08.2025 - 11.2025
- Created training materials for new staff to enhance client service practices.
- Ensured compliance with company policies and standards during client interactions.
- Assisted in the evaluation of new tools and systems for improved service delivery.
- Recommended strategies to supervisors for increasing employee engagement.
Private Dining Server
The Glen Retirement System
Shreveport
02.2025 - 04.2025
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted guests with menu selections and dietary preferences.
- Served food and beverages to patrons and confirmed complete orders.
- Ensured cleanliness and organization of dining area and utensils to enhance guest experience.
- Set up dining tables for special events and daily meals efficiently.
- Welcomed guests at entrance, creating a friendly atmosphere. and provided them with menus.
- Displayed polite and professional demeanor to patrons, fostering a welcoming environment for inquiries and order placements.
- Processed charges, issued table checks, and collected payments, ensuring accurate transactions and customer satisfaction.
Frontline End Coordinator
Tjmaxx
Shreveport
12.2024 - 02.2025
- Streamlined frontline operations and coordinated cross-functional teams to enhance delivery service, achieving high customer satisfaction standards
- Led daily team briefings and allocated resources, strengthening communication channels between departments for seamless service flow
- Monitored service quality metrics and implemented systematic improvements to operational procedures, ensuring consistent service excellence
- Mentored new team members and facilitated knowledge sharing, fostering a positive work environment that supported professional growth
- Developed creative solutions to operational challenges, implementing efficient workflows that enhanced team productivity and customer experience
Server
Olive Garden
Shreveport
06.2021 - 10.2024
- Delivered exceptional dining service while managing multiple tables, ensuring timely order processing and maintaining high customer satisfaction ratings.
- Coordinated with kitchen staff to ensure accurate guest orders and uphold food preparation and presentation standards
- Partnered with team members during peak hours to optimize service flow, resolve guest concerns, and create positive dining experiences
- Implemented table management strategies to optimize guest turnover while maintaining quality service standards
- Streamlined dining service through strategic table assignments and guest flow management, enhancing overall customer satisfaction
Server
Olive Garden
Shreveport
06.2020 - 10.2024
- Delivered attentive service and greeted guests with genuine Italian hospitality, fostering guest satisfaction and encouraging repeat visits
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
All Positions
Rackroom
Shreveport
06.2022 - 08.2024
- Enhanced workflow efficiency through innovative solutions and digital transformation, resulting in improved operational productivity
- Implemented automated solutions to streamline operations, boosting team productivity and reducing manual tasks
- Mentored team members and promoted knowledge sharing to strengthen cross-department relationships and foster collaboration
- Fostered collaborative environment emphasizing continuous improvement and stakeholder engagement
Salesperson
Zips Carwash
Shreveport
03.2022 - 07.2023
- Enhanced sales performance through personalized customer service, managed inventory systems, and implemented merchandising strategies that increased store revenue
- Streamlined inventory management and optimized merchandising layouts to improve customer flow and elevate store performance
- Developed strong relationships with diverse customers, coordinated with team members to maintain store organization, and ensured smooth shopping experiences
- Assisted customers with product selection, resolved concerns promptly, and provided knowledgeable recommendations to meet specific needs
- Maintained accurate cash handling procedures, processed transactions efficiently, and ensured precise inventory documentation
All positions
Chuckie cheese
Bossier City
06.2021 - 08.2021
- Executed cashier tasks at point of sale, stocked inventory, served food, cleaned and prepared food, managed merchandise to ensure smooth daily operations
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Teleperformance
Shreveport
03.2021 - 04.2021
- Assisted pharmacy customers with prescription refills, ensuring timely and accurate service delivery
- Assisted customers with inquiries and provided product information.
- Resolved customer issues through effective communication and problem-solving skills.
- Managed account updates and processed customer requests efficiently.
Education
Physical therapy -
Bossier Parish Community College
Bossier City, LA07-2026
High school or equivalent -
Plain Dealing, LABachelor's degree - Human Resources
Skills
- Food safety
- Outside sales
- Restaurant experience
- Zoom
- Yardi
- Conflict resolution
- Information management
- Teamwork
- Team motivation
- GPS
- Productivity software
- Mail customs regulations
- Time management
- Shipping & receiving
- Experience with individuals with neurodevelopmental disorders
- Conducting sales calls
- Retail math
- Microsoft Outlook
- Calendar
- Bookkeeping
- Sales team management
- Courier
- Wireless sales
- Client services
- Caregiving
- Windows
- Personnel records management
- Customer support
- Hair care assistance
- Dusting
- Inventory management
- Managing customer accounts
- Computer literacy
- Leadership
- Adobe InDesign
- Typing
- Active listening
- POS
- Delivery driver experience
- Ethernet
- Barista experience
- Fitness customer service
- Team Productivity
- Editing
- Organizational skills
- Recruiting
- Errand assistance
- Patient interaction
- Live chat
- Medical administrative support
- Guest relations
- Providing care for clients
- Data entry
- Caring for individuals with stroke
- Sales
- Serving
- Research
- Microsoft Office
- Grammar
- Experience
- Meal preparation
- Prescription Support
- Client relationship development
- Pharmacy
- English
- Medical scheduling
- Microsoft PowerPoint
- Experience with individuals with mental health conditions
- Microsoft Teams
- Home visits
- Insurance sales
- HIPAA
- Basic math
- Computer skills
- Medication management
- Gmail
- Data collection
- Firewall
- Client interaction via phone calls
- Geriatrics
- Attention to detail
- Home care
- Care plans
- Hospitality
- Copywriting
- Writing skills
- Cash register
- Communication skills
- Office management
- Multitasking
- Customer relationship management
- Ability to follow instructions
- Technical sales
- Meal assistance
- Dishwashing
- Bathing assistance
- Outdoor work
- Data science
- Patient observation
- Clinic
- Managing patient records
- ISO 13485
- Project stakeholder communication
- Experience with children
- Distribution center
- Task prioritization
- Quality assurance
- Maintaining patient confidentiality
- Office experience
- Dementia care
- Hotel experience
- Mopping
- QuickBooks
- Math
- Cash management
- Decision making
- Customer service management
- Food service cleaning
- Mobile devices
- Google Docs
- Quality control
- Proofreading
- Mathematical aptitude
- AI
- Sanitation
- Journalism
- Rehabilitation center experience
- Handling customer inquiries
- Outbound calling
- Customer service
- Working with people with disabilities
- Car wash
- Negotiation
- Front desk
- Employee evaluation
- Microsoft Excel
- Documentation review
- Team collaboration
- Word processing
- Cash handling
- POS systems
- Problem-solving skills
- Microsoft office
- Room assignments
Certification
- Substitute Teaching Certification
- ServSafe Food Handler Certification
- ServSafe
- Insurance Producer License
- Salesman License
Languages
English
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
07.2026 - Current
Customer Service Specialist
Carmmax
04.2026 - Current
Customer Service Professional
H&r Block
01.2026 - 04.2026
Team Member Advisor
StretchLab
08.2025 - 11.2025
Private Dining Server
The Glen Retirement System
02.2025 - 04.2025
Frontline End Coordinator
Tjmaxx
12.2024 - 02.2025
Substitute Teacher
Caddo Parish School Board
09.2024 - Current
Substitute Teacher
Caddo Parish School Board
09.2024 - Current
All Positions
Rackroom
06.2022 - 08.2024
Salesperson
Zips Carwash
03.2022 - 07.2023
Selling insurance
Primerica
12.2021 - Current
Substitute Teacher
Bossier Parish Schoolboard
06.2021 - Current
Server
Olive Garden
06.2021 - 10.2024
All positions
Chuckie cheese
06.2021 - 08.2021
Customer Service Representative
Teleperformance
03.2021 - 04.2021
Substitute Teacher
Bossier Parish School Board
06.2020 - Current
Server
Olive Garden
06.2020 - 10.2024
Physical therapy -
Bossier Parish Community College