Tynisha Watts
Shreveport
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success . Career-minded, Hands-On, Hardworking, Reliable, Flexible & Focused individual that's eager to learn.
Overview
15
15
years of professional experience
Work History
AFE Packer
Amazon
11.2024 - Current
- Ensured compliance with industry regulations through strict adherence to established safety protocols when using AFE packers.
- Delivered training sessions for new team members, ensuring a strong understanding of AFE packer operations and safety protocols.
- Increased production rates, implementing cutting-edge AFE packing technologies and techniques.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Learning Ambassador
Amazon
10.2024 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with AA’s.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- As an ambassador i was invited to speak at Gamma meetings.
- I’ve sat on several Appeals boards.
- Volunteered to go overnight for 6 weeks to launch Pick and AFE.
Picking Associate
Amazon
08.2024 - Current
- Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
Ship From Store
Walmart
05.2019 - 08.2024
- Complete incoming/outgoing calls on Participants about billing on Cobra accounts
- Document participant's interactions, any participant's issues or complaints, and outcomes
- Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow- up is required, in order to provide client with appropriate resolution.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
GBA
Omni Interactions/Card Holder Services
05.2020 - 10.2021
- Responding to any and all questions regarding Unemployment Services via the State of New York, Illinois, Arkansas and Alaska
- Replaced Lost/Stolen Cards
- Handles Fraud and Dispute Inquires & Account Information updates.
- Delivered shipment confirmation numbers
Customer Service Representative
22nd Century Technologies, Inc
08.2017 - 04.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Efficiently escalated incidents when required
- Reset passwords and logins per VA systems.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Culligan Water Of Columbus
04.2014 - 08.2016
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Regularly sought opportunities to up sell and add on additional merchandise
- Processed payments, created work orders, reviewed & documented customer accounts, scheduled installation and removal of equipment.
Customer Service Representative/Trainer
Teleperformance ASD
07.2010 - 04.2014
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Provided Members & Providers with detailed insurance information from benefits to claims
- Trained new employees
- Ensured each trainee understood what was expected of them while demonstrating the proper way of completing tasks.
Education
High School Diploma -
Inglewood High
Inglewood, CA05.2000
Skills
- High-energy attitude
- Problem-solving abilities
- Call Center Operations
- Credit card payment processing
- Inbound and Outbound Calling
- Teamwork
- Clerical support
- Time management
- Problem solving
- Flexibility
- Packing
- Loading and unloading
- Safety regulations
Timeline
AFE Packer
Amazon
11.2024 - Current
Learning Ambassador
Amazon
10.2024 - Current
Picking Associate
Amazon
08.2024 - Current
GBA
Omni Interactions/Card Holder Services
05.2020 - 10.2021
Ship From Store
Walmart
05.2019 - 08.2024
Customer Service Representative
22nd Century Technologies, Inc
08.2017 - 04.2019
Customer Service Representative
Culligan Water Of Columbus
04.2014 - 08.2016
Customer Service Representative/Trainer
Teleperformance ASD
07.2010 - 04.2014
High School Diploma -
Inglewood High
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