Tyson Bell
Napoleonville
Summary
Dynamic Customer Experience Manager at Pride Financial Services, skilled in customer relationship management and team leadership. Successfully developed operational strategies that enhanced productivity and mentored new hires, fostering a culture of excellence. Proven ability to drive business goals through effective training and development initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Pride Financial Services
Houma
06.2009 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Field Representative
1st Franklin Financial
Houma
12.2004 - 03.2009
- Conducted skip tracing activities to locate delinquent customers.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Education
Associate of Science - College of Education
Nicholls State University
Thibodaux, LA12-2012
Associate of Applied Science - Accounting Technology
Louisiana Technical College
Lafourche Campus12-2001
High School Diploma -
Assumption High School
Napoleonville, LA05-1994
Skills
- Customer service
- Training and development
- Customer relationship management
- Time management abilities
- Team leadership
Certification
- State of Louisiana Insurance Producer License Codes EFR
Timeline
Customer Experience Manager
Pride Financial Services
06.2009 - Current
Field Representative
1st Franklin Financial
12.2004 - 03.2009
Associate of Science - College of Education
Nicholls State University
Associate of Applied Science - Accounting Technology
Louisiana Technical College
High School Diploma -
Assumption High School
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