Tyzhane Miller
Baton Rouge
Summary
6+ years of customer service experience. Handled multiple responsibilities simultaneously while providing exceptional customer service. Self-directed and self-motivated team player who also works well independently. Excellent computer skills including Microsoft Word, Excel, Access, and PowerPoint. Excels in calendar management, scheduling, data-entry, and database administration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Intake Specialist/ Case Opener
Gordon McKernan Injury Attorneys
11.2020 - Current
- Excellent oral communication skills utilized to facilitate daily job readiness and basic computer task.
- Answers and screens inquiry calls and emails from prospective clients.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Personal Assistant
Crux Captured
09.2019 - 01.2021
- Maintained appropriate filing of personal and professional documentation.
- Executed basic banking and bookkeeping tasks.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Managed correspondence and communications, ensuring timely responses and effective information flow.
Customer Service Associate
Walgreens
03.2017 - 12.2020
- Demonstrated that customers come first by serving them with a sense of urgency.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed inventory levels and assisted with restocking shelves to optimize product availability.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Merchandiser Manager; Cashier
Cracker Barrel
08.2015 - 02.2017
- Designed displays to make the store experience interactive and engaging.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Coordinated seasonal promotions, ensuring timely execution and alignment with marketing initiatives.
Education
High School Diploma -
Tara High School
Baton Rouge, LA01-2016
Skills
- Computer Literacy
- File Management
- Excellent Multi-tasker
- Scheduling
- Compassionate communication
- Project Planning
- Microsoft Proficiency
- Data Entry
- Team player
- Excellent communication skills
- Critical thinking skills
- Data entry
Timeline
Intake Specialist/ Case Opener
Gordon McKernan Injury Attorneys
11.2020 - Current
Personal Assistant
Crux Captured
09.2019 - 01.2021
Customer Service Associate
Walgreens
03.2017 - 12.2020
Retail Merchandiser Manager; Cashier
Cracker Barrel
08.2015 - 02.2017
High School Diploma -
Tara High School