Vallerie Knight
Gilbert
Summary
Reliable Emergency Room Registration Clerk with solid background in fast-paced, high-stress healthcare environments. Skilled at patient registration, insurance verification, and data entry while maintaining patient confidentiality. Proven ability to handle emergency situations calmly and efficiently, offering support to medical staff and providing excellent customer service to patients and families. Strong organizational skills with emphasis on accuracy and time management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Efficient Emergency Room Registration Clerk with a knack for managing high-pressure situations while maintaining productivity and accuracy. Specialize in patient data management and emergency protocol adherence. Bring strong communication, problem-solving, and organizational skills to excel in fast-paced environments. Committed to delivering compassionate service and ensuring smooth operation of emergency room administrative tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Mel’s Diner
Winnsboro
10.2019 - 05.2021
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Replenished beverages when necessary.
- Processed payments accurately using cash registers or POS systems.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Greeted customers and provided menus.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
Cashier
Simmon’s Sporting Goods
Bastrop
10.2021 - 12.2021
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
Waitress
Shay’s Restaurant
Winnsboro
02.2022 - 10.2022
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Replenished beverages when necessary.
- Processed payments accurately using cash registers or POS systems.
- Served alcoholic beverages responsibly in accordance with state laws.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation.
Emergency Room Registration Clerk
Franklin Medical Center
Winnsboro
06.2022 - Current
- Facilitated communication between the Emergency Room staff and the Registration Department when necessary.
- Informed patients of their rights and responsibilities regarding healthcare services.
- Processed insurance verification forms for new and existing patients to determine eligibility for services.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Entered data into electronic medical records system to ensure accuracy of patient information.
- Greeted patients and visitors, verified patient information, and collected copays.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Ensured that all required paperwork was completed prior to patient discharge from the ER.
- Maintained confidentiality of all protected health information according to HIPAA regulations.
- Ordered and maintained supply inventory for medical office.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
Education
Bachelor of Science - B.S. in Criminal Justice
Louisiana State University Alexandria
Alexandria, LAHigh School Diploma -
Franklin Parish High School
Winnsboro, Louisiana05-2021
Phlebotomy Certification - Phlebotomy
Louisiana Delta Community College
Winnsboro05-2022
Skills
- Patient communication
- Data entry accuracy
- Insurance verification
- Patient registration
- Customer service
- Conflict resolution
- Time management
- Supply ordering
- Detail-oriented
- Relationship building
- Information gathering
- HIPAA compliance
- Patient confidentiality
- Emergency protocols
- Problem-solving abilities
- Clerical skills
- Insurance authorizations
- Multitasking
- Answer telephones
- Adaptable and flexible
- Task prioritization
Certification
- Licensed Phlebotomy Technician
- Excel
- Word
- Powerpoint
References
References available upon request.
Timeline
Emergency Room Registration Clerk
Franklin Medical Center
06.2022 - Current
Waitress
Shay’s Restaurant
02.2022 - 10.2022
Cashier
Simmon’s Sporting Goods
10.2021 - 12.2021
Waitress
Mel’s Diner
10.2019 - 05.2021
Bachelor of Science - B.S. in Criminal Justice
Louisiana State University Alexandria
High School Diploma -
Franklin Parish High School
Phlebotomy Certification - Phlebotomy
Louisiana Delta Community College