Valyne Gates
Baton Rouge,LA
Summary
Hardworking and dedicated employee looking to utilize management skills and experience in the service industry in the role of catering sales representative. Seeking opportunities in a position that fosters growth and career longevity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front of House Manager
Torchys Tacos
11.2022 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Managed FOH and BOH staff on a single shift.
- Coordinated, organized and executed catering orders.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Adhere to all health codes to ensure the building is Ecosure ready.
- Maximized quality assurance by completing frequent line checks.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Count and order inventory on a daily basis.
- Managed cost of goods through budgeting.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed and maintained relationships with vendors and guest to establish trust and build rapport.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Emergency Medical Technician Basic / Responder
Ready Responders
05.2019 - 11.2022
- Determined medical and safety requirements at non emergent scenes by assessing medical status of ill or injured persons.
- Communicated with lucid patients to gather complaints and medical history information.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Assisted patients in scheduling PCP/specialist appointments as needed.
- Determined whether patients would need follow up care in Urgent Care or hospital setting.
- Administered Covid, flu, RSV, strep test.
- Continuing assessment of patient vitals throughout visit.
- Connected patient to Nurse Practitioner for higher level of care.
- Administered treatments in non emergent situations with accuracy, safety and speed.
- Responded to non emergent calls to provide quick and compassionate medical assistance and care for patients.
Emergency Medical Technician Basic
Acadian Ambulance
05.2015 - 08.2019
- Administered basic life and assisted in advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Communicated with lucid patients to gather incident and medical history information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Executed reasoned and logical decision making in emergent situations.
- Developed strong rapport with other medical professionals, including local hospital staff, to ensure quality and efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Interim Secretary
National EMS Academy
09.2014 - 04.2015
- Maintained office schedule and special events calendars for National EMS Academy teachers and students,
- Kept office equipment functional and supplies well- stocked to promote efficient operations.
- Organized and input student clinical paperwork into database.
- Assisted in skills training with EMT students.
Server / Bar Lead
Portico
04.2012 - 01.2014
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely drink delivery and guest requests.
- Engaged in suggestive selling and other sales techniques.
Restaurant Manager
DeAngelos Italian Dining
01.2006 - 01.2012
- Developed relationships with staff and customers
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH01.2024
Paramedicine
South Louisiana Community College
Lafayette, LA12.2018
Emergency Medical Technology
South Louisiana Community College
Lafayette, La04.2014
Skills
- Leadership
- Strong communication skills
- Building and maintaining key relationships
- Calm under pressure
- Guest Relations
- Active Listening
- Open minded
- Willingness to learn
Certification
- EMT - Certified Emergency Medical Technician
- BLS/CPR Certified
Timeline
Front of House Manager
Torchys Tacos
11.2022 - Current
Emergency Medical Technician Basic / Responder
Ready Responders
05.2019 - 11.2022
Emergency Medical Technician Basic
Acadian Ambulance
05.2015 - 08.2019
Interim Secretary
National EMS Academy
09.2014 - 04.2015
Server / Bar Lead
Portico
04.2012 - 01.2014
Restaurant Manager
DeAngelos Italian Dining
01.2006 - 01.2012
Bachelor of Science - Psychology
Southern New Hampshire University
Paramedicine
South Louisiana Community College
Emergency Medical Technology
South Louisiana Community College
- EMT - Certified Emergency Medical Technician
- BLS/CPR Certified
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