VANESSA EPHRAIM IDIONG
CUSTOMER SERVICE REPRESENTATIVE
Lagos
Summary
Accomplished Customer Service Representative with a proven track record at BOWAGATE GLOBAL LTD, excelling in problem-solving and active listening. Enhanced customer loyalty by resolving complaints empathetically, achieving a 20% increase in repeat business. Adept at managing high-stress situations and providing accurate product knowledge to ensure customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BOWAGATE GLOBAL LTD
04.2021 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
SPANTREE LTD
02.2017 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Digital Marketing
FUSHURE
LAGOS08-2025
Bachelor of Science - Economics
NATIONAL OPEN UNIVERSITY OF NIGERIA
LAGOS 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
BOWAGATE GLOBAL LTD
04.2021 - 03.2025
Customer Service Representative
SPANTREE LTD
02.2017 - 11.2019
Bachelor of Science - Economics
NATIONAL OPEN UNIVERSITY OF NIGERIA
04.2001 -
Digital Marketing
FUSHURE