Vanessa James

Opening and Closing Restaurant, Scheduling, Inventory, Cash Handling, Interviewing potential Employees.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Performed regular reviews assessing each employee's performance and developed improvement plans.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.