Vanessa LaBove
Lake Charles,LA
Summary
Dynamic professional with a proven track record at Schwank Group, excelling in customer service and complaint handling. Adept at problem resolution and time management, I enhanced customer satisfaction and loyalty through exceptional service. Skilled in Microsoft Excel, I effectively streamlined operations, contributing to increased sales and improved client relationships. Commercial services professional prepared for this role, offering valuable experience in managing client interactions and resolving issues efficiently. Known for strong focus on teamwork and achieving results, adapting easily to changing needs. Possesses excellent communication and conflict resolution skills, with reliable and flexible approach to work.
Overview
14
14
years of professional experience
Work History
Sales Order Entry for North America/Commercial CSR
Schwank Group
02.2025 - Current
- Monitored industry trends closely to stay informed about changes impacting key accounts; communicated pertinent information proactively to clients.
- Streamlined daily operations by implementing efficient processes and procedures for handling client inquiries and requests.
- Maintained accurate client records for improved communication and follow-up, contributing to long-term customer relationships.
- Boosted company sales by providing exceptional product knowledge and outstanding customer service.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Collaborated with team members to achieve department goals and provide comprehensive support for clients.
- Coordinated logistics for product shipments, ensuring timely delivery and minimizing disruptions in the supply chain.
- Developed strong rapport with clients through active listening skills and empathetic problem-solving techniques, fostering loyalty and repeat business.
- Handled high-volume calls while maintaining professionalism and composure under pressure, consistently meeting performance metrics.
- Participated in regular staff meetings where best practices were shared among peers, promoting continuous improvement across the team.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Self-Employed
Calcasieu Property Maintenance, Lawn Care
01.2014 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Bank Teller/Customer Service Representative
First Horizon
02.2011 - 10.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Certified - EDDA
LSU
Baton Rouge, LA01-2010
Associate - Business Management
Sowela Technical Community College
Lake Charles, LA01-1999
High School Diploma -
Grand Lake High School
Grand Lake, LA01-1997
Skills
- Goal oriented
- Complaint handling
- Upselling strategies
- Industry awareness
- Customer service
- Time management
- Multitasking and organization
- Problem resolution
- Microsoft Excel
- Data entry
- Team development
- Paperwork processing
Timeline
Sales Order Entry for North America/Commercial CSR
Schwank Group
02.2025 - Current
Self-Employed
Calcasieu Property Maintenance, Lawn Care
01.2014 - 01.2023
Bank Teller/Customer Service Representative
First Horizon
02.2011 - 10.2013
Certified - EDDA
LSU
Associate - Business Management
Sowela Technical Community College
High School Diploma -
Grand Lake High School
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