Verlincia Benoit
Lafayette,La
Summary
Experienced Retail Supervisor driven to improve processes and reduce costs with a hands-on management style. Bringing strong communication, planning, and problem-solving abilities, demonstrated over 5.5 years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
04.2023 - Current
- Trained staff on customer service best practices for improved interactions.
- Conducted regular inventory checks to maintain stock levels.
- Established procedures for handling defective items to reduce waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw loading and unloading of packages in warehouse.
- Monitored employee work, and determined benchmarks for performance indicators.
- Established the area team schedule and planned production.
- Prepared reports based on documented inventory use, and labor hours.
- Directed and supervised staff performance.
- Used the Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching the issues.
- Identified appropriate solutions to minimize issues, and quickly solve problems.
- Displayed merchandise for upcoming sales in a visually appealing way.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw the entire stock management process, including receiving incoming merchandise, shelf replenishment, and shrinkage control.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
- Maintained a safe, organized store by keeping aisles free of merchandise and boxes.
- Opened and closed the store multiple times per week by balancing cash drawers, preparing daily deposits, and ensuring count accuracy.
- I wrote and submitted reports.
- Recognized for exceptional shift performance.
Area Supervisor
Ross Dress for Less
03.2019 - 02.2023
- Monitored employee work, and determined benchmarks for performance indicators.
- Established the area team schedule and planned production.
- Prepared reports based on documented inventory use and labor hours.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Displayed merchandise for upcoming sales in visually appealing way.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Opened and closed store multiple times per week by balancing cash drawers, preparing daily deposits and count accuracy.
- Wrote and submitted reports.
- Recognized for exceptional shift performance.
Cashier
Burlington Coat Factory Distribution Center
07.2019 - 06.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Jason Deli
01.2017 - 01.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Received payments for products and issued receipts.
Education
Diploma In Medical Assisting - Medical Assistant
Remington College
Lafayette, LA12.2023
High School Diploma -
Lafayette High School
Lafayette, LA05.2016
Skills
- Program leadership
- Leadership development
- Multitasking
- People skills
- Training and mentoring
- Sales monitoring
- Team leadership
- Problem-solving
- Positive attitude
- Strong verbal and written communication
- Creative problem solving
- Customer service management
References
Ross dress for less
Jawana G. Store manager or Keith R. Assistant store manager 337-984-9335
Burlington
Shelia Store manager 337-988-2019
Jason’s Deli
Christian L. 337-216-0194
Certification
- Diploma in Medical Assisting
- Basic Life Support Certification (BLS)
Timeline
Shift Supervisor
CVS Pharmacy
04.2023 - Current
Cashier
Burlington Coat Factory Distribution Center
07.2019 - 06.2020
Area Supervisor
Ross Dress for Less
03.2019 - 02.2023
Cashier
Jason Deli
01.2017 - 01.2019
High School Diploma -
Lafayette High School
Diploma In Medical Assisting - Medical Assistant
Remington College
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