Veronica Cooper
Saint Rose
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in customer service, multitasking, and time management. Experienced in technology roles, including software development and technical support, with a focus on problem-solving and performance optimization. Committed to continuous learning and effective team collaboration to drive organizational success.
Overview
2
2
years of professional experience
Work History
General Manager
Aha Huts L.L.C
Destrehan
07.2023 - Current
- Processed payroll for employees using automated systems and software.
- Maintained accurate employee records and updated payroll information regularly.
- Responded to employee inquiries regarding payroll discrepancies and adjustments.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Oversaw daily operations and coordinated team activities for smooth workflow.
- Developed and implemented operational strategies to enhance service delivery.
- Managed staff scheduling and ensured adequate coverage during peak hours.
- Monitored compliance with safety regulations and company standards consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed service and sales strategies to improve retention and revenue.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Recruited, interviewed and hired qualified staff for open positions.
Education
High School Diploma -
Destrehan High School
Destrehan, LA05-2005
Skills
- Payroll processing and employee onboarding
- Budget management and allocation
- Data accuracy and financial reporting
- Operational strategy and compliance auditing
- Customer relationship management and experiences
- Inventory control and loss prevention
- Financial auditing and profit analysis
- Time management and leadership skills
Timeline
General Manager
Aha Huts L.L.C
07.2023 - Current
High School Diploma -
Destrehan High School
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