Via Fortier
New Orleans
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing efficiency and setting high customer service standards. Experienced in leading and supervising diverse employees.
Overview
13
13
years of professional experience
Work History
Owner
Nola E-Comm
New Orleans, LA
04.2021 - Current
- Manage day-to-day business operations of small 3PL company
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
- Responded to customer needs through competent customer service and prompt problem-solving.
Event Manager & Chef Consultant
Oak & Ale
New Orleans, LA
11.2013 - 12.2023
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Negotiated contracts with clients, securing favorable terms for both parties involved.
- Developed strong vendor relationships to ensure consistent availability of quality ingredients at competitive prices.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
Production Manager
New Orleans Beverage Group
New Orleans, LA
06.2019 - 06.2021
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Scaled production of cocktail syrups and bitters by 75%
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Vice President of Operations
Forest Free Range, LLC
New Orleans, LA
03.2016 - 04.2019
- Developed value added products for local meat brand
- Developed all recipes and manufacturing procedures for new products
- Managed day to day operations of business
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
General Manager
Truburger
New Orleans, LA
05.2011 - 03.2016
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers and vendors.
Education
Bachelor of Arts - Art History
The University of The South
Sewanee, TNSkills
- Customer Relations
- Small business operations
- Verbal and written communication
- Relationship Building
- Problem Solving
- Problem-solving abilities
Timeline
Owner
Nola E-Comm
04.2021 - Current
Production Manager
New Orleans Beverage Group
06.2019 - 06.2021
Vice President of Operations
Forest Free Range, LLC
03.2016 - 04.2019
Event Manager & Chef Consultant
Oak & Ale
11.2013 - 12.2023
General Manager
Truburger
05.2011 - 03.2016
Bachelor of Arts - Art History
The University of The South