Victoria Cross
Baton Rouge
Summary
Dynamic Sales Manager with a proven track record at Open Operations, skilled in sales strategy and customer relationship management. Successfully developed and executed strategies that increased market share and enhanced client engagement. Adept at market analysis and sales forecasting, driving significant growth while fostering strong team collaboration.
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
7
7
years of professional experience
Work History
Sales Manager
Open operations
Amarillo
03.2024 - 01.2025
- Developed and implemented sales strategies to increase market share.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Conducted market research and reported on competitors.
- Supported sales team members to drive growth and development.
- Established relationships with key clients, while maintaining existing customer base.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Implemented process changes to streamline sales department workflow.
- Managed daily operations of sales department, including supervision of staff members.
- Executed strategic sales plans to expand customer base and revenue.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Oversaw regional and local sales managers and staff.
- Coached, developed and motivated team to achieve revenue goals.
- Performed sales consultations and educated clients on products and services.
- Collaborated with marketing team to create promotional materials for target customers.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
Customer Service Representative
Star flight
New Iberia
01.2018 - 06.2022
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier Team Lead
Big Boss Travel Plaza
Livingston
10.2021 - 05.2022
- Monitored cashier performance, providing feedback as needed.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
Food Prep Cook
Big Boy Restaurant
New Roads
08.2019 - 09.2019
- Stocked shelves with necessary ingredients for daily operations.
- Grilled and deep fried various foods from meats to potatoes.
- Handled basic reductions and parboiling without supervision.
- Assisted in developing new menu items based on seasonal ingredients.
Education
Some College (No Degree) - Health Administration
University of Grantham
Arkansas City, ARSome College (No Degree) - Billing and coding
University of Phoenix
Tempe, AZSome College (No Degree) - Medical Assistant
Fortis College
Baton Rouge, LASkills
- Sales strategy
- Customer relationship management
- Market analysis
- Sales forecasting
References
References available upon request.
Timeline
Sales Manager
Open operations
03.2024 - 01.2025
Cashier Team Lead
Big Boss Travel Plaza
10.2021 - 05.2022
Food Prep Cook
Big Boy Restaurant
08.2019 - 09.2019
Customer Service Representative
Star flight
01.2018 - 06.2022
Some College (No Degree) - Health Administration
University of Grantham
Some College (No Degree) - Billing and coding
University of Phoenix
Some College (No Degree) - Medical Assistant
Fortis College