Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Deslattes

Vacherie

Summary

Dynamic Medical Assistant with extensive experience at St. Joseph Medical Clinic, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate support. Skilled in EMR management, vital sign monitoring, injections, and ensuring compliance with HIPAA regulations while fostering a trustworthy environment for patients.

Overview

11
11
years of professional experience

Work History

Medical Assistant/Office Administrator

St. Joseph Medical Clinic
02.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Worked with pediatric clients as well as adults.
  • Administered therapeutic injections, as well as immunizations.

Custodian

AAA Cleaning Genies
01.2019 - 04.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Coordinated with maintenance team to address and resolve facility issues promptly.
  • Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
  • Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Medical Assistant/Administrator

Thibodaux Medical Clinic
01.2015 - 03.2017
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Answered phone calls and directed patients to the correct office staff.

Cashier/Customer Service Cashier

Oak Alley
03.2014 - 12.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

General Studies Certificate - General Studies

Fletcher Technical Community College
Houma, LA

No Degree - BSN (Not Completed At This Time).

Chamberlain College of Nursing
New Orleans, LA
01-2025

St. James High
Vacherie, LA
05-2015

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Medical terminology
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Procedure assistance
  • Electronic health records
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Patient assessments
  • Laboratory specimen collection
  • Insurance verification
  • Appointment setting
  • First aid
  • Medical supply inventory
  • Medical office administration
  • Trustworthy companion
  • Simple dressings
  • Prioritizing stat orders
  • Professional bedside manner
  • Medical billing and coding
  • Emergency response preparedness
  • Indirect patient care
  • Conflict resolution
  • Medical equipment operation
  • Patient feeding
  • Needs assessments
  • Specimen labeling
  • Insurance authorizations

Timeline

Medical Assistant/Office Administrator

St. Joseph Medical Clinic
02.2025 - Current

Custodian

AAA Cleaning Genies
01.2019 - 04.2023

Medical Assistant/Administrator

Thibodaux Medical Clinic
01.2015 - 03.2017

Cashier/Customer Service Cashier

Oak Alley
03.2014 - 12.2014

General Studies Certificate - General Studies

Fletcher Technical Community College

No Degree - BSN (Not Completed At This Time).

Chamberlain College of Nursing

St. James High

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Victoria Deslattes