Victoria Drayton
Monroe,LA
Summary
Proven to excel in high-stress environments, I leveraged my adaptability and precision at Richwood Correctional Center to enhance security and processing efficiency. Skilled in Microsoft Office, DHS Workplace, Eagle, Earm, Eadm and teamwork, I consistently met tight deadlines, achieving notable improvements in data quality and customer satisfaction without compromising accuracy.
Overview
4
4
years of professional experience
Work History
CONTRACT DETENTION PROCESSING OFFICER
Richwood Correctional Center
05.2022 - Current
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
- Assisting ice deportation officers with cases and paperwork
- Proficiently using EARM, EAGLE, and DHS WORKPLACE website
- Responding to emails quickly and scheduling legal calls
- Pulling detainees for asylum calls
- Filing and organizing paperwork
- Booked new inmates into facility and processed inmates for release.
- Booking inmates out the system using EADM
- Assisted in intake and release of inmates.
Correctional Officer
Richwood Correctional Center
05.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
Unarmed Security Officer (ROVER)
Graphic Packaging International
09.2020 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
Unarmed Security Officer
Graphic Packaging International
09.2020 - 05.2022
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Inbound and outbound incoming and outgoing trailers
- Communicated with other departments such as shipping
- File and Organize paper work
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate of Science -
Southern University And A & M College
Baton Rouge, LAAssociate of Arts - Criminal Justice
Louisiana Delta Community College
Monroe, LA12.2025
High School Diploma -
Ouachita Parish High School
Monroe, LA05.2014
Skills
- Deadline Management
- Accuracy and Precision
- Document processing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Organizing and Prioritizing Work
- Active Listening
- Adaptability and Flexibility
- Microsoft Office
Timeline
CONTRACT DETENTION PROCESSING OFFICER
Richwood Correctional Center
05.2022 - Current
Correctional Officer
Richwood Correctional Center
05.2022 - Current
Unarmed Security Officer (ROVER)
Graphic Packaging International
09.2020 - 05.2022
Unarmed Security Officer
Graphic Packaging International
09.2020 - 05.2022
Associate of Science -
Southern University And A & M College
Associate of Arts - Criminal Justice
Louisiana Delta Community College
High School Diploma -
Ouachita Parish High School
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