Victoria Griffin
Ruston
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Server| Assistant Manager
The Laughing Crab
06.2022 - 08.2024
- Accommodated guests to the full extent.
- Handled all customer complaints and provided conflict resolution to maintain a positive dining experience.
- Handled profit margins daily.
- Assisted in training new hires.
- Worked alongside other managers to develop and implement special promotions, boosting restaurant sales.
- Reduced wait times with effective table management strategies.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
Call Center Representative
Entergy of Louisiana
03.2023 - 08.2023
- Scheduled appointments and work orders.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
- Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
- Educated customers about billing, payment processing and support policies and procedures.
Caregiver
Private Caregiver
12.2020 - 06.2022
- Assisted with dressing, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness.
- Administered medications as prescribed through a G-tube, ensuring accurate dosage and timely administration.
- Created lesson plans, review worksheets and practice tests to prepare my patient for his weekly tests and quizzes.
Assistant Manager
Southern Sweets N Eats
04.2018 - 01.2019
- Handled staff scheduling to keep shifts covered and operations running smoothly.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Maintained compliance with health and safety regulations, ensuring a safe environment for customers and staff.
- Worked with customers to address and resolve complaints in a timely and helpful way
- Hired and trained new employees, providing them with the guidance needed for a successful start.
Education
High School -
West Ouachita High School
West Monroe, LA05-2018
General Studies
Delta Community College
Ruston, LAPsychology
University of Arkansas At Monticello
Monticello, ARSkills
- Customer service
- Critical thinking
- Data entry
- Strong work ethic
- Time management
- Money handling
- Staff training and development
- Positive attitude and works well with others
Timeline
Call Center Representative
Entergy of Louisiana
03.2023 - 08.2023
Server| Assistant Manager
The Laughing Crab
06.2022 - 08.2024
Caregiver
Private Caregiver
12.2020 - 06.2022
Assistant Manager
Southern Sweets N Eats
04.2018 - 01.2019
High School -
West Ouachita High School
General Studies
Delta Community College
Psychology
University of Arkansas At Monticello
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