Victoria Ona-Anderson
Baton Rouge
Summary
Detail oriented claims and operations professional with expertise in processing and finalizing complex claims. Proficient in policy interpretation and decision making under pressure, ensuring accuracy in fast-paced environments. Strong communication skills facilitate effective collaboration across teams, resulting in consistent and compliant outcomes.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Auto Claims Adjuster
Progressive Insurance
Hybrid
03.2025 - Current
- Analyze policies, reports, and documentation to determine liability and coverage.
- Document claim files with precision while ensuring accuracy across multiple systems.
- Communicate effectively with customers to clarify claim processes and decisions.
- Consistently meet and exceeded quality, compliance, and productivity benchmarks.
Office Personnel
Independent Owner/Operator Trucking Company
Baton Rouge
01.2023 - 03.2025
- Managed billing, invoicing, financial data, and compliance documentation efficiently.
- Streamlined administrative processes to improve workflow efficiency.
- Prepared reports and ensured operational compliance across all records.
Dental & Vision Field Support Supervisor
Unum
Remote
01.2019 - 01.2023
- Reviewed and processed complex dental and vision claims with high accuracy.
- Supervised team to ensure compliance with company policies and standards.
- Developed and delivered training programs to enhance staff skills.
- Managed daily phone queues to balance workloads and achieve service goals.
Dental & Vision Field Claims Processor
Unum
Baton Rouge
11.2017 - 01.2019
- Processed high-volume dental and vision claims, adhering to policy provisions and regulatory guidelines.
- Reviewed eligibility, benefits, coding, and documentation for accurate claim determinations.
- Ensured compliance by maintaining detailed records across multiple claims systems and databases.
- Communicated effectively with providers and internal teams to resolve claim discrepancies promptly.
- Achieved productivity and quality benchmarks through meticulous attention to detail.
Sanitarian II
State of Louisiana - Office of Public Health
Baton Rouge
01.2014 - 11.2017
- Executed routine inspections to ensure adherence to state health and safety regulations.
- Evaluated facilities, records, and operations for compliance with public health standards.
- Compiled comprehensive inspection reports and recommendations for corrective actions.
- Applied regulatory knowledge effectively while working independently in the field.
Education
Commercial Truck Driving Training -
National Driving Academy, Inc.
Greensburg, LA05-2023
Bachelor of Science - Health Education & Promotion
Southeastern Louisiana University
Hammond, LA05-2008
Skills
- Claims analysis and processing
- Policy interpretation
- Data management
- Accuracy and compliance
- Time management
- Problem solving and decision making
- Cross-functional communication
- Microsoft Office proficiency
- Remote work and self-management
Certification
HIPAA Certified, 360 Training, 2/2024
Timeline
Auto Claims Adjuster
Progressive Insurance
03.2025 - Current
Office Personnel
Independent Owner/Operator Trucking Company
01.2023 - 03.2025
Dental & Vision Field Support Supervisor
Unum
01.2019 - 01.2023
Dental & Vision Field Claims Processor
Unum
11.2017 - 01.2019
Sanitarian II
State of Louisiana - Office of Public Health
01.2014 - 11.2017
Commercial Truck Driving Training -
National Driving Academy, Inc.
Bachelor of Science - Health Education & Promotion
Southeastern Louisiana University